Senior Manager, Learning Programs & Delivery

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, www.DeepIntent.com. 

What You’ll Do:

DeepIntent is seeking an experienced Senior Manager, Learning Programs & Delivery to join our Learning & Development team. This role will play a critical part in enabling both our clients and internal commercial teams through high-impact, instructor-led training programs.

The Senior Manager will be responsible for designing, delivering, and continuously improving bespoke in-person and virtual training experiences that drive product adoption, client satisfaction, and revenue performance. This individual will work cross-functionally with Sales, Client Success, Product, and Marketing to ensure training content aligns with business goals, product strategy, and market needs.

This role requires a confident, polished facilitator who is equally comfortable leading client-facing workshops as they are enabling internal sales and client success teams.

• Develop and deliver bespoke in-person client training sessions on the DeepIntent platform, healthcare advertising, and industry best practices.
• Convert existing online certification and e-learning programs into engaging, instructor-led, in-person training experiences.
• Design and conduct in-person and virtual onboarding and enablement programs for new hires across Sales, Client Success, and other teams.
• Partner closely with Sales and Client Success leadership to develop training that supports revenue goals, sales effectiveness, and client retention.
• Lead live product demonstrations, workshops, and role-based training sessions for internal and external audiences.
• Assess training needs by gathering feedback from stakeholders, analyzing performance gaps, and aligning programs to evolving business priorities.
• Measure training effectiveness through feedback, assessments, and performance indicators, and continuously iterate on content and delivery methods.
• Serve as a subject matter expert on the DeepIntent platform and healthcare ad tech landscape, staying current on product updates and industry trends.
• Leverage generative AI tools to accelerate content creation, personalize learning experiences, and improve training efficiency and scalability.
• Develop and manage microlearning campaigns to support, reinforce, and extend the impact of live training programs.
• Collaborate with Product, Marketing, and Analytics teams to ensure training content is accurate, up-to-date, and strategically aligned.
• Establish and document best practices for instructor-led training and sales enablement across the organization.
• Travel as needed to deliver on-site client trainings, industry events, and internal team sessions.

Who You Are:

• 6+ years of experience in training, learning & development, sales enablement, client education, or a related role, preferably within ad tech, digital media, SaaS, or healthcare advertising.
• Proven experience delivering live and virtual, instructor-led training to both client-facing and internal audiences.
• Strong understanding of the sales cycle and post-sales client journey, with the ability to tailor training to different roles and personas.
• Exceptional presentation, facilitation, and storytelling skills, with confidence leading sessions for senior-level stakeholders.
• Demonstrated ability to translate complex technical or product concepts into clear, engaging, and actionable learning experiences.
• Experience collaborating cross-functionally with Sales, Client Success, Product, and Marketing teams.
• Highly organized and detail-oriented, with the ability to manage multiple training programs and stakeholders simultaneously.
• Comfortable working in a fast-paced, high-growth environment with evolving priorities.
• Strong verbal and written communication skills, including the ability to develop professional training materials and documentation.
• Proficient with PowerPoint, Word, and Excel; experience with LMS platforms and virtual training tools is a plus.
• Willingness to travel as required for client and internal training sessions.
• Instructional design experience, including the ability to structure learning journeys aligned to adult learning principles.
• Experience with e-learning authoring tools such as Articulate Rise (or similar).
• Experience designing and deploying microlearning programs using tools such as Qstream or equivalent platforms.
• Familiarity with learning analyt