PaaS SRE Engineer (North America)

Location: Palo Alto, CA (Onsite)
Employment Type: Contract (12 months)

About the Role

We are hiring a PaaS SRE Engineer to support cloud platform services across the North America region. “PaaS” (Platform-as-a-Service) refers to internal cloud platform products such as cloud consoles, APIs, and platform-level services that enable developers and enterprises to build and manage applications efficiently.

This role focuses heavily on database reliability, optimization, and large-scale enterprise operations, with higher expectations in database expertise compared to other SRE tracks (e.g., compute or security).

Key Responsibilities

• Monitor, maintain, and ensure the stability and reliability of PaaS products in the North America region
• Troubleshoot production issues and customer-reported problems, ensuring timely resolution and service continuity
• Support product deployment, upgrades, and regional rollout using CI/CD and automation tools
• Deeply understand cloud platform architecture (console, APIs, platform services) and drive system optimization
• Improve operational efficiency through automation, intelligent tooling, and data-driven operations
• Redesign and document operational processes and best practices to improve service quality and delivery
• Collaborate with cross-functional teams to ensure enterprise-level service reliability and performance

Basic Qualifications

• Bachelor’s degree or above in Computer Science or related field
• 5+ years of experience in system operations, SRE, or infrastructure engineering
• Hands-on experience operating services on public cloud platforms (AWS, Azure, GCP, etc.)
• Strong understanding of distributed systems and Kubernetes-based environments

Core Technical Requirements

• Strong database expertise (high priority for this role):
  • Solid hands-on experience with MySQL (usage + performance optimization required)
  • No need for source code-level understanding, but must be able to troubleshoot and tune performance
  • Experience with other SQL databases is acceptable, with the ability to quickly learn and adapt
• Strong knowledge of:
  • Linux systems and troubleshooting
  • TCP/IP networking fundamentals
  • Common cloud infrastructure components (Nginx, Redis, Kafka, Elasticsearch, etc.)
• Proficiency in at least one programming/scripting language:
  • Python, Go, Shell, or Java

Preferred Qualifications

• Experience supporting enterprise-level production systems (2B environments)
• Strong hands-on troubleshooting and incident response experience (on-call awareness preferred)
• Familiarity with CI/CD pipelines, automation, and operational efficiency improvements
• Experience improving system reliability through monitoring, alerting, and performance tuning

Soft Skills

• Strong ownership and service-oriented mindset
• Ability to work in fast-paced, production-critical environments
• Excellent communication and cross-team collaboration skills
• Strong documentation and knowledge-s