Associate Director, DreamLab Operations (On-site with regular evening and weekend hours)

Description

The Girl Scout mission is to build girls of courage, confidence, and character, who make the world a better place. Behind every Girl Scout and volunteer is a team of local staff ready to help them earn that next badge, embark on a camping adventure, or organize an impactful service project. We are Girl Scouts of Northern New Jersey (GSNNJ) serving girls in grades K-12 in Bergen, Morris, Passaic, Sussex and northern Warren counties. We bring the Girl Scout Leadership Experience to 19,000 girls and 10,200 adult members. GSNNJ is excited for the upcoming opening of its’ very own DreamLab. The DreamLab is designed to become a bold, imaginative hub for sisterhood — a space where ideas ignite, friendships flourish, and limitless possibilities come to life. This dynamic new experience center will offer Girl Scouts a whole new and meaningful way to explore our four pillars — STEM, Life Skills, Entrepreneurship, and Outdoors.

The Associate Director of DreamLab Operations plays a critical leadership role in bringing the DreamLab vision to life by ensuring exceptional customer experiences, seamless facility operations, and high-quality program execution. Reporting to the Head of DreamLab Operations, this role serves as a hands-on operational leader responsible for the day-to-day readiness, functionality, and guest experience at DreamLab.

As a key partner in launching this new line of business, the Associate Director will help translate strategy into action—overseeing front-line operations, ensuring operational excellence, and creating a welcoming, safe, and inspiring environment for girls, families, volunteers, partners, and the broader community. This role requires regular presence in evenings and weekends, to support DreamLab’s activation as a year-round destination.

Job responsibilities include, and are not limited to:

Customer Experience Leadership

• Champion a consistently positive, inclusive, and memorable visitor experience for girls, families, volunteers, partners, and community members.
• Oversee front-of-house operations including guest flow, check-in processes, wayfinding, and on-site support.
• Address guest feedback, questions, and concerns promptly and professionally, using insights to improve operations and experiences.
• Establish and maintain service standards aligned with GSNNJ values and the Girl Scout Leadership Experience.
• Support staff training in customer service best practices, safety protocols, and inclusive engagement.
• Ensure all DreamLab operations reflect inclusive, culturally responsive, and youth-centered practices

Facilities & Operations Management

• Oversee daily operational readiness of the DreamLab, ensuring safety, cleanliness, functionality, and compliance with policies and procedures.
• Manage scheduling, setup, breakdown, and turnover of spaces for programs, events, rentals, and community use.
• Coordinate with the Facilities Manager, vendors, maintenance providers, and internal teams to address facility needs, and emergencies.
• Ensure proper use, care, and stewardship of the facility, equipment, and materials.
• Support reservation systems, confirmations, and pre-visit communications with authorized groups and partners.

Program Planning and Execution

• Co-lead operational planning and execution of DreamLab programs, including workshops, camps, drop-in experiences, and community events
• Partner with the Head of DreamLab Operations and cross-functional teams to design program schedules, formats, and experiences that meet participation and engagement goals
• Develop and manage day-to-day staffing plans, run-of-show timelines, space utilization, and logistics to ensure seamless delivery
• Partner with the Head of DreamLab Operations to pilot new programs, experiences, and operational processes.
• Monitor program quality, participant feedback, and attendance data to continuously improve offerings and outcomes
• Ensure all programs align with GSLE outcomes, safety standards, and Girl Scout policies
• Maintain knowledge of Girl Scout programming, pathways, registration systems, and safety guidelines.

Staff Leadership & Supervision

• Serve as acting site lead when the Head of DreamLab Operations is not present
• Serve as a visible, supportive leader on-site during programs and events.
• Supervise, coach, and support per diem DreamLab staff as needed.
• Assist with hiring, onboarding, training, scheduling, of per diem staff.
• Foster a collaborative, inclusive, and high-performing team culture.

Administration, Data & Collaboratio