Information System Support Specialist II - Client Technology Services

Location: Caribou,Maine,United States

OFFICE OF INFORMATION TECHNOLOGY - MAINEIT

CLIENT TECHNOLOGY SERVICES

Opening Date: July 12, 2024

Closing Date:  July 26, 2024

Job Class Code: 0931
Grade: 23
Salary: $56,666.48 - $79,510.08/Annually (includes 15% recruitment & retention and eligible for an additional 5% training bonus)
Position Number: 034000002

You are a talented individual who understands working with a technical team and are driven toward success.  You focus on value and repeatability; you know that what you build today has to work tomorrow.  You enjoy clearing hurdles as you strive for excellence.  If this describes you, we want you on our TEAM!!

OVERVIEW:                                                                 

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees.  OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies. 

ABOUT THE JOB:                                                                                                                      

You will be performing all levels of on-site technical work. Everything from troubleshooting advanced systems in State Police Cruisers, down to the simplest machine deploy. If the problem demands hands-on action, you are the one MaineIT depends on to get it done! You will be based in Caribou, Maine, covering the greater Presque Isle, Mars Hill, Caribou and Fort Kent areas. Travel within 100 miles of Caribou will be required.

This is an exciting opportunity to work hands on with all the various technologies that the state of Maine uses in the field. This is not a position for those that like to be behind a desk 8 hours a day. You will be constantly on the go. Going to where the problem is and fixing it!

You will be on a high-performing team with highly skilled IT professionals to support our user community, wherever they may be, from a Forest Service helicopter to a moving Maine State Police vehicle’s data terminal handling sensitive information, you will be hands-on solving the problems.

Responsibilities include installing and configuring network devices; diagnosing and resolving communications, hardware, and operating system problems; implementing and monitoring system security procedures; advising agency management on systems development and conducting user training and product demonstrations. 

As the lead technician, supervision may be exercised over lower-level technical personnel.  You will also ensure that your team has the tools and training to provide world-class support. Teamwork is essential. We all help each other, regardless of our roles. You will be expected to use your experience and knowledge to mentor and teach lower-level technicians the skills they need to succeed. Work is performed under limited supervision.  A multi-technical skilled candidate with a diverse background in systems is preferred, and consideration will be provided to a candidate with knowledge of our State of Maine systems.

This position is 100% on-site or on-site remote at customer locations. You will be based in Caribou, Travel within two hours of Caribou will be required.

WHAT WILL YOU DO?

MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do.  At MaineIT we:  

• Practice Customer-focus, ensuring that our customers are heard, and their needs are met.
• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.
• Provide training, guidance, support, and direction to Information Systems Support Specialist I’s, Interns,