Assistant Manager, Quality Assurance Housekeeping

Department: Rooms Division

Employment Type: Seasonal - Full Time

Location: Holland America Denali Lodge (formerly McKinley Chalet)

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. 

Princess Cruises and Holland America Line offer a wide-variety of spectacular land and sea experiences. Our team supports a combined fleet of ships sailing to Alaska each summer, lodges and hotels, luxury motor coaches and the largest domed rail cars in the world. Our guests experience both luxury and adventure that is truly unmatched. 

Responsibilities

• Addresses outstanding quality issues with attendants.
• Completes room inspections when needed.
• Inspects VIP rooms before noon according to our Housekeeping VIP process.
• Inspects areas of public space as assigned and assists Public Areas with best practices.
• Assists with Audit preparation/performs safety inspections.
• Assists with seasonal deep cleaning.
• Assists with carpet/upholstery cleaning.
• Assists with disinfecting affected rooms.
• Assists with OXIVIR quality control inspections based on current sanitation level.
• Reports any maintenance issues in guest rooms/public/employee areas.
• Maintains open communication with management staff to ensure quality service is being provided and reports all challenges that may occur.
• Assists management team with training. 
• Trains housekeeping staff for maximum productivity and standards of efficiency.
• Responsible for accepting supply deliveries and transporting them from warehouse to Housekeeping storages around property.
• Organizes/maintains all housekeeping storages.
• Delivers supplies from HK storages to Building Closets once per week.
• Prepares weekly inventories on supplies.
  
  

Requirements

• Minimum one year of experience in a supervisory position related to the hospitality industry preferred inspector experience. 
• Must be able to read and write to understand policies and procedures. 
• Must be able to follow, understand and develop own routine and follow through on a daily basis with minimum supervision. 
• Demonstrated excellence in customer service. 
• Must be eligible to work in the United States.

Benefits

• Travel- Generous Cruise and Travel Privileges for you and your family
• Rewards & Incentives – Employee of the month, years of service and longevity recognition programs
• Employee Referrals-$300 for referring new team members
• Community Service-Unique employee opportunities to participate in local community events  
• Employee Activities – Team sporting events; company sponsored charity events; discounted rates on guest tours
   

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.