Salesforce Architect

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Patient Services Hub Development:
  • Lead the design, development, and implementation of Patient Services Hub programs within Salesforce Health Cloud.
  • Configure custom objects, workflows, processes, and automation to streamline patient interactions and optimize program management.
  • Integrate Health Cloud with external systems using MuleSoft and API-first principles to ensure seamless data exchange and a unified patient view.
• Engagement Portal & Copay Program Management:
  • Design and develop engaging patient and HCP portals within Salesforce Experience Cloud, providing functionality for appointment scheduling, medication management, bill pay, and communication.
  • Build and manage copay programs within Health Cloud, including eligibility determination, benefit calculation, and automated communication workflows.
• Technical Architecture & Integration:
  • Create and maintain a robust and scalable Salesforce Health Cloud architecture that supports growth and evolving business needs.
  • Configure and implement business rules engines to automate complex decision-making processes within patient programs.
  • Collaborate with cross-functional teams (implementation team, business analysts, developers, data analysts, QA engineers) to ensure technical solutions align with business objectives and user requirements.
• Standards & Best Practices:
  • Champion Salesforce Health Cloud best practices within the organization, ensuring adherence to security, compliance, and data governance standards.
  • Proactively identify and implement new features and functionalities within Health Cloud and other relevant technologies to optimize program effectiveness and user experience.
• Documentation & Knowledge Sharing:
  • Develop and maintain comprehensive technical documentation for healthcare solutions, ensuring transparency and knowledge transfer within the team.
  • • Proactively share knowledge with stakeholders through presentations, training sessions, and other knowledge-sharing initiatives.

 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
• 10+ years experience as Salesforce Developer/ Architect with a minimum of 3 years experience as a Salesforce Architect, with a strong focus on the healthcare industry.
• Proven experience in designing, developing, and deploying solutions on the Salesforce Health Cloud platform.
• Experience with Salesforce Experience Cloud for building patient engagement portals.
• Working knowledge of MuleSoft or similar integration platform as a Service (iPaaS) tools.
• Familiarity with business rule engines and their application in healthcare IT.
• Strong understanding of API-first development princi