Site Supervisor Urgent Care Primary Care Operations

We are so glad you are interested in joining Sutter Health!

Organization:

SGMF-Sutter Gould Med Foundation

Position Overview:

Supervises and oversees the day-to-day operations, staffing and staff coverage, overall staff performance to goals, staff and patient safety, and service delivery. Ensures the consistent delivery of high-value, quality care to all patient populations served. This role provides operational leadership and support for the new Riverbank Urgent Care and Primary Care clinics, partnering closely with providers and staff to ensure efficient clinic operations, exceptional patient experiences, and seamless coordination of services across both practice areas.

Establishes work priorities and assists staff in resolving operational issues and challenges. Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies, procedures, applicable regulatory requirements, laws, and regulations. Identifies and implements cost-saving opportunities and best practices using Lean and other process improvement methodologies. Collaborates with physicians, providers, clinic leadership, and interdisciplinary teams to coordinate services, streamline and standardize workflows and procedures, and drive positive operational and patient care outcomes.

Job Description:

JOB ACCOUNTABILITIES:
, OPERATIONS:
• Supervises and oversees the day-to-day activities for a care center, accounting unit and/or site operations, ensuring consistent delivery of high-value quality care to all patient populations served.
• Makes daily rounds with staff to ensure staff have appropriate tools and resources to complete assignments accurately and timely.
• Promotes collaborative practices among physician groups, promotes staff input into decisions affecting clinical practice, and practice functioning.
• Mediate conflicts, differences, and misunderstandings between and amongst patients, clientele, staff, and physicians.
• Serves as a resource to team, providing direction for issue/problem resolution and responding timely to escalated issues.
• Develops and implements standard work, processes and workflows to ensure effective and efficient operations while soliciting feedback from staff.
• Leads continuous improvement efforts using Lean or other process improvement methods and concepts and implements approved recommendations.
• Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies and, TJC, The Joint Commission, standards, and applicable laws and regulations
• Ensures maintenance of appropriate records and level of supplies.
• Promotes efficient and effective communications between departments to improve and standardize workflows.
• Collaborates with others to coordinate services, streamline workflow, standardize procedures, and/or drive positive outcomes.
• Identifies areas of non-compliance or vulnerability, developing, recommending and implementing corrective action plans to address or minimize risk.
• Keeps leadership informed of operations, and escalates complex issues requiring higher level direction.
• May participate in and/or facilitate ad-hoc committees and task forces.

PEOPLE:
• Supervises assigned staff, makes or provides input into hiring and termination decisions, develops work schedules, and reviews and approves timekeeping records.
• Sets and maintains expectations with all direct reports, and holds individuals and work teams accountable.
• Evaluates staff performance and recommends associated merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. Works with leadership when major disciplinary action is necessary and, if appropriate, in consultation with Human Resources.
• Provides opportunities for career development, role expansion, and cross-training.
• Develops department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.
• Conducts staff meetings for informative and educational purposes.
• Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or recommending the initiation of investigative procedures.
• Ensures staff maintains current and appropriate professional credentials.

FINANCIAL MANAGEMENT:
• Assists in meeting financial targets by effectively managing and utilizing personnel and resources.
• Manages and monitors staffing to minimize labor costs.
• Monitors expenses and works with leadership to develop and implement corrective actions plans to address unfavorable variances.
• May participate or provide input in the operating a