Supervisor, Customs Brokerage

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: USA - Erlanger, 4243 Olympic Blvd 

Division: Air & Sea 
Job Posting Title: Supervisor, Customs Brokerage 
Time Type: Full Time

 

The Customs Supervisor will oversee and manage the customs operations of the company, ensuring compliance with customs regulations, laws, and procedures. The candidate will be responsible for leading a team of customs specialists, ensuring that all customs entries are processed accurately and timely, and providing exceptional customer service to clients. 

 

Duties and Responsibilities 

• Oversee the customs operations of the company, ensuring compliance with customs regulations and procedures 

• Lead and manage a team of customs specialists, providing guidance, support, and training as needed 

• Process customs entries and clearances for import and export shipments 

• Monitor and manage the timely processing of customs entries to avoid any delays or penalties 

• Develop and maintain relationships with customs officials, brokers, and other stakeholders to ensure smooth and efficient customs clearance processes 

• Ensure all customs-related documentation is accurate, complete, and in compliance with regulations 

• Provide exceptional customer service to clients, addressing any customs-related concerns or questions they may have 

• Conduct regular audits of customs operations to identify areas for improvement and implement corrective actions as necessary 

• Stay up-to-date with changes to customs regulations, laws, and procedures and ensure that the team is informed and trained accordingly 

 

Educational background / Work experience 

• Bachelor's degree in a related field such as logistics, supply chain management, or international business 

• Additional certification in customs or logistics is a plus 

• At least 5 years of experience in customs operations or customs brokerage, with a minimum of 2 years in a supervisory role 

• Knowledge of customs regulations, laws, and procedures 

• Experience working with customs officials, brokers, and other stakeholders 

• Strong understanding of import and export processes and documentation requirements 

 

Skills & Competencies 

• Excellent leadership and management skills 

• Strong attention to detail and ability to analyze and interpret complex data 

• Excellent communication and customer service skills 

• Ability to work under pressure and meet tight deadlines 

• Strong problem-solving and decision-making skills 

 

Function / Market