Event & Donor Database Manager

Description

Position Summary 

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery.  We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives.  Our mission is to foster a supportive environment that promotes healing and long-term recovery. 

The Event and Donor Database Manager plays a pivotal role in planning, executing, and managing fundraising events while maintaining the organization’s donor database. This individual will lead the coordination of East House's fundraising events, ensuring that each event meets its financial and engagement goals. In addition, they will manage all aspects of event logistics, donor stewardship, and post-event evaluation. The incumbent is also responsible for ensuring accurate donor information in the database, tracking contributions, and assisting with targeted fundraising strategies. 

Responsibilities 

Event Management & Fundraising 

• Plans and manages all aspects of East House’s fundraising events, including annual luncheon, donor receptions, and smaller community engagement events. 
• Leads event logistics, including venue selection, vendor management, guest lists, timelines, permits, and contracts. 
• Develops and manages event budgets, ensuring financial efficiency and achieving fundraising targets. 
• Collaborates with the Advancement Team to create event marketing strategies, including invitations, promotional materials, and social media outreach. 
• Solicits and secures event sponsorships, in-kind donations, and partnerships to enhance revenue generation. 
• In partnership with the Chief Advancement Officer (CAO), cultivates relationships with key stakeholders, including donors, sponsors, volunteers, and event partners. 
• Provides on-site leadership during events, overseeing event flow and troubleshooting issues to ensure a positive guest experience. 
• Conducts post-event evaluations, prepares reports, and analyzes event success, making recommendations for future improvements. 

Donor Database Management 

• Oversees and maintains the organization’s donor database (Bloomerang), ensuring accurate and up-to-date records. 
• Inputs, updates, and manages donor data, including contact information, giving history, event participation, and communications preferences. 
• Under the direction of the CAO, processes donations, ensuring timely and accurate acknowledgment letters and tax receipts. 
• Generates reports, donor lists, and giving analysis for development staff, leadership, and the Board of Directors. 
• Tracks and reports key fundraising metrics, including donor retention, lifetime value, and campaign performance. 
• Conducts regular data clean-up efforts to ensure database integrity. 
• Collaborate with the Chief Advancement Officer and finance team to reconcile event revenue and ensure financial accuracy. 
• Develops targeted donor segmentation for communications and event invitations. 
• Assists in tracking donor engagement and providing insights on donor cultivation strategies. 

Volunteer Program Coordination 

• Recruits new volunteers to ensure alignment with the organization’s mission and values. 
• Collaborates with the HR Team to ensure training and onboarding for all new volunteers. 
• Develops and maintains a volunteer schedule to ensure proper staffing at events and activities. 
• Communicates regularly with volunteers, providing updates, guidance, and recognition of their contributions. 
• Partners with departments to identify volunteer needs and opportunities for engagement. 
• Tracks volunteer hours, performance, and contributions using a volunteer management system. 
• Plans and executes volunteer appreciation events to foster a positive, motivated volunteer community. 

Other 

• Ensures compliance with policies, federal and state regulations. 
• Collaborates with the Office of Ethics, Compliance & Quality on identifying and correcting non-compliance. 
• May perform other duties as assigned by the Chief Advancement Officer. 

Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.

Working Conditions/Work Environment 

Traditional office environment. Occasionally subjected to pressure due to time d