Business Systems & Process Analyst - FHS

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Job Description:

Airbus Commercial Aircraft is looking for a Business Systems & Process Analyst - FHS (Flight Hour Services) to join our Flight Hour Services Team based in Miami, FL.

You will be part of the FHS organization which defines and delivers tailored packages of maintenance services designed to meet the overall requirements of the customer, ranging from FHS-components up to a Tailored Support Package (TSP). Such packages include component maintenance, spare management, airframe maintenance and engineering services that are delivered by cooperating with a partner, suppliers such as OEMs, MROs or other service providers, subsidiaries or between several Operating Units.

Meet the Team:

The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship. Our Field Service teams provide technical support so our customers can operate safely and efficiently. Being based at our customers' facilities enables us to have a strong customer relationship and understanding of the airline's technical and operational needs.

Your Working Environment:

In Miami, you’ll find the Airbus Latin America headquarters. A team of 60 employees there provides sales, marketing, contracts, customer support and communications for the region’s commercial aircraft, helicopters and space & defense divisions.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

Primary Responsibilities: 

1. Support to the worldwide FHS organization:     30 %

• Support and train the FHS operational teams worldwide in the use of Airbus FHS Information Systems for both Component and Fleet Technical Management (FTM).

• Perform data investigations, corrections, root cause analysis and drive corrective and preventive actions

• Administrate Airbus FHS master data, performing data upload, monitoring interfaces between FHS Information S and external systems (e.g. SAP,..).

• Implement new business processes in the existing tools via dedicated projects and optimize IS solutions for new FHS contracts with Customers or new industrial setups.

• Design and create ad hoc reports on FHS Business Intelligence and reporting Tools including Skywise tools.

• Maintain up-to-date Us