Technician Computer Operations Regional- Full Time (Caesars Atlantic City/CES )

 

 

JOB SUMMARY: 

1. Responds to computer system related support calls, handling or escalating in a timely manner

 

DIRECTLY SUPERVISES:

n/a

 

**Atlantic City Operations

 

KEY JOB FUNCTIONS:

1. Respond to computer system related request tickets; ensure all requests are handled or escalated in a timely manner
2. Monitor system performance and report issues as necessary
3. Complete all assigned shift tasks, including completion of scheduled jobs, documenting completion of tasks and completing turnover logs
4. Provide support for all systems, including software and hardware for all platforms, troubleshooting tasks and communicating to IT staff or service vendors
5. Maintain procedures and documentation for the equipment located in the data center
6. Locate and replace equipment malfunctions as required; complete appropriate paperwork for repair
7. Participate in the process to load code to the production environment
8. Ensure the computer room is maintained in a clean and orderly condition
9. Maintain the confidential nature of matters pertaining to company records, policies and customer lists

 

 

EDUCATION and/or EXPERIENCE: 

Associate’s or technical degree in Computer Science or related field preferred.  Prior experience in iSeries and pSeries platforms preferred.

 

 

QUALIFICATIONS:

1. Basic analytical and problem solving skills 
2. Strong communication and customer service skills

 

WORK ENVIRONMENT:

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. 

 Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.