Medical Assistant III- Keller, TX

COMPANY

At Catalyst Physician Group, primary care is redefined! As a physician-owned and physician-led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 100 physicians and 500 employees operates across 21 locations in North Texas, providing personalized, accessible care that helps communities thrive.

JOB SUMMARY

The Medical Assistant III role at Catalyst Physician Group is a highly skilled clinical team member responsible for advancing support to physicians and clinical teams, ensuring a high standard of patient care and operational efficiency. The Medical Assistant III role combines clinical proficiency, leadership, and mentorship duties while ensuring excellent patient experiences. Join us and be part of a rapidly growing team that's truly making a difference!

ROLE AND RESPONSIBILITIES:

• Accurately obtain, record, and document patient vitals and clinical information in the EMR using established protocols
• Perform all duties of highly experienced Medical Assistant II at a high level of independence, including procedures, medication administration, injections, immunizations, and other procedures
• Clinical inbox management for self, provider and POD as needed. To include timely response to patient inquiries, managing refills, and answering any clinical questions within the scope of practice
• Creates positive team member and patient experiences
• Practices service recovery and service excellence, proactively addressing patient concerns, and ensuring positive feedback from patients and providers
• Participates in assigned related clinical projects
• Provide educational materials and health information under physician guidance
• Observe and report patient concerns and condition changes to to licensed personnel
• Possesses advanced clinical skills, knowledge and/or specialty certifications (i.e. Pediatrics, Phlebotomy, Value-Based Care, HEDIS, advanced equipment uses)
• Cross trained to work in multiple departments, roles, and locations including Front Office and Lab, and able to float as needed to support team coverage
• Covers Nurse/MA visit schedules and performs ancillary procedures as required
• Accurately and completely documents patient encounters in the EMR, utilizing auditing tools and following refill protocols
• Conducts regular audits using the rooming guideline tool to ensure compliance with documentation standards
• Serves as POD/Station Lead for Quality control activities, including chart audits, vaccine inventory, and OSHA compliance
• Conducts site safety audits and reports on variance or incidents, ensuring little to no deficiencies
• Maintains advanced knowledge of OSHA safety regulations and clinical compliance practices
• Acts as a clinical mentor and preceptor for new hires and provides ongoing training for other Medical Assistants, ensuring proper technique and adherence to established policies and procedures
• Leads or coordinates small team tasks or huddles as assigned
• Demonstrates advanced EMR workflow knowledge and proactively manages clinical inboxes for self and providers
• Reviews patient schedules, performs encounter preparation, and escalates appropriately within scope
• Advanced patient guidance, communication, and coordination are all supported by proactive workflow
• Successfully completes the 60-day competency and skills checklist as part of onboarding and ongoing professional development
• Participates in periodic skills assessments and demonstrates proficiency in all required clinical tasks
• Works well with a diverse group of professionals in a team environment, proactively supporting POD and team members
• Covers Nurse/MA schedule and floats as needed
• Demonstrates patience and commitment to CPG values, consistently exceeding patient expectations and uplifting team members
• Support providers in Value-Based Care initiatives

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent
• Certified Medical Assistant (CMA, RMA, CCMA, or equivalent) required
• Current AHA or American Red Cross BLS certification for healthcare provid