Job Summary: Responsible for design installation troubleshooting asset management configuration and support of all computerized information systems for assigned Navy Exchange activities. 

Duties and Responsibilities: -  Provides Information Technology (IT) services and support to Navy Exchanges, Navy Lodges, NGIS, NEX Distribution Centers/warehouses, and district offices in a region and other activities outside the region, as assigned.

-  Responsible for: technical and logistical support; user services, and maintenance of telecommunication, network, Point of Sale, RF, and Desktop computing equipment, as well as dumb terminals, printers/multifunction devices and other related peripheral equipment..

-  Performs capacity planning and analysis for new and currently installed networks.

-  Installs and modifies network hardware and software as required.

-  Installs and modifies desktop computing hardware and software as required.

-  Implements new networks from design through post installation stages including cable plants, installation, and testing.

-  Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the region.

-  Performs troubleshooting and repair of down or malfunctioning networks and equipment.

-  Assists in performing ongoing optimization of networks and desktop computing systems in the region.

-  Assists in minor computer operations maintenance and troubleshooting for Distribution Center servers, and provides support for Distribution Center conveyor equipment.

-  Acts as Code I point of contact in the field for store, hospitality, and distribution center management.

-  Provides oral and written reports to regional lead technician and Field Support Supervisor.

-  Takes technical and operational direction from NEXCOM Field Support Supervisor, and Regional Lead Technician.

-  Ensures/implements the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software).

Performs other duties as assigned.

Must possess valid driver's license.

IAT1 jobs:

This position is designated IT-2 (Non-critical Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI).

Department of the Navy (DON) Cyber Information Technology / Cybersecurity Workforce positions (Cyber IT/CSWF)

This position has been designated as a Cyber IT/Cybersecurity Workforce position in specialty area 41 and as a condition of employment incumbents of this position are required to comply with the DON Cyber IT/CSWF Program requirements of SECNAV M-5239.2, which include:

1.    Earn and maintain appropriate credentials from the Cyber IT/CSWF Qualification Matrix (described in SECNAV M-5239.2) associated with the specialty area and level commensurate with the scope of major assigned duties for the position to which you are assigned, and;

2.    Per SECNAVINST 1543.2, Cyber IT/CSWF individuals shall participate annually in 20 hours of continuous learning (CL) activities to be documented in a current individ