Staffing Director

• Salary: $81,500 to $159,000

 

 

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

a vision for creating remarkable events

FOOD FIRST. INSPIRED BY INGREDIENTS. GREAT SERVICE.

About our Company

Since 1986, Occasions Caterers has worked closely with our clients to create remarkable events.  We have grown in size but maintain a boutique approach to full-service catering with a focus on custom menus, creative décor, expert planning and gracious service. We craft experiences through food, design and hospitality to reflect your unique style, taste and vision. With over thirty years of experience, we have an unmatched scope of knowledge, resources and relationships to produce events that exceed expectation and delight in every way. Occasions Caterers has a mission to have dedicated team members who support and work together to create exceptional catered experiences each and every day.

If you want to be a part of an exceptional team who values Excellence by setting the bar high, Integrity by living our values, Respect by valuing the contributions of every team member, Teamwork by supporting each other, and Innovation by keeping things exciting, please see our open position below.

Job Summary

The Staffing Director - Manager of Operations is responsible for scheduling all events within Occasions Caterers, recruiting for all front-line service staff (captains, servers, bartenders, & maintenance positions, and personally manage the training outcome to maintain high performance of the entire team during the events and back in Occasions.

 

Essential Functions:
•    Responsible for the overall success of service at all events
•    Manage labor costs and all budgetary parameters. Provide accurate and timely reporting to the Vice President Operation & Vice president of Finance. 
•    Develop and maintain SOPs for scheduling staff and daily operations of the Department.
•    Serve as the liaison between the staffing department and other departments, always ensuring clear and effective communication. 
•    Train and develop direct reports to solve day-to-day operational issues and reach short- and long-term performance goals. 
•    Motivate and discipline staff as needed after consulting “where applicable “with Vice President
•    Manage department level human resources responsibilities including record keepings, compliance, trainings, hiring and firing, and conflict resolution, event staffing, onsite training, VIP. Requirements, security     &badging 
•    Support and oversee the recruiting and onboarding efforts. Use a data driven approach to achieve hiring goals. 
•    Develop and maintain a robust training and orientation program to ensure team members can provide the highest level of hospitality.
•    Routinely visit events for quality control and standards assessments such as monthly audits and secret shopper’s program 
•    Strategize and drive revenue generation from Service Only events.
•    Analyze data and maintain awareness of market competition. 
•    Database maintenance and deep-rooted knowledge with inner workings tasks of CaterXpert is a must  

Competencies:
•    Excellent verbal, listening and written communication skills.
•    Ability to utilize multiple programs and platforms such as CaterXpert, Microsoft Office
•    Strong organizational skills, multi-tasking, and time management abilities
•    Ability to work in a team environment and to collaborate with a variety of personnel. 
•    Strategic & Operations Planning and Project Management 
•    Conflict Identification, Team Management and Staff Performance Assessment
•    Quality Assurance focus
•    Comfortable delivering frequent direct written and oral feedback.
•    Bilingual (English, Spanish) IS A PLUS

 

Associates at Occasions are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Occasions maintains a drug-free workplace.

About Compass Group: Achievin