[Remote|Full time] Bilingual Academic Operation Assistant

Job Title: [Remote| Full time] Bilingual (English & Mandarin) Academic Operation Assistant

Location: Remote (Work from home in Malaysia)

Category: Full time contract, 40 hours per week

 

Company Overview:

We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're looking for a talented and dedicated Student Advisor, who can provide exceptional customer service to our US customers from Malaysia.

 

Key Responsibilities:

• Academic Affairs Management: Ensure the smooth operation of online courses, including scheduling and managing the course calendar; Coordinate with the faculty team to ensure the effective implementation of the teaching plan.
• Student Registration and Information Management: Manage the student registration process, including the collection of necessary information and documents; Maintain the user database, ensuring the accuracy and completeness of student information.
• Textbook and Course Material Coordination: Ensure that students can easily access and use the required course materials.
• Academic Support and Tutoring: Provide academic support, answering questions from students and teachers about course content; Arrange tutoring services to help students overcome academic challenges.
• Technical Support: Assist students and teachers in resolving issues with the online learning platform and technological tools; Collaborate with the technical team to ensure the smooth operation of the online education platform.
• Communication and Coordination: Communicate effectively with students, parents, and teachers to answer queries and provide support; Coordinate online meetings and events to ensure the smooth transmission of information.

 

Qualifications:

• Fluent in both English and Mandarin (both spoken and written).
• Previous experience in education Academic Operation Assistant or a similar role.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in using customer relationship management (CRM) software and other relevant computer applications.
• Proficiency in Excel is required, and experience with database management is preferred.
• Proficiency in using email systems is required.
• Ability to work independently, manage time effectively, and meet deadlines.
• Positive attitude, patience, and a customer-oriented approach.
• Be flexible to accommodate hour shifts (both with night shifts & day shifts in Malaysia time).
• Ability to handle and resolve conflicts in a professional and positive manner.

 

This is a full-time contract position requiring 40 hours per week. The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.