Social Work Program Manager- 40002952

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DEPARTMENT:       

Social Services (DSS)

DATE POSTED:            

May 5, 2025

CLOSING DATE:           

May 19, 2025

SALARY MIN:  

$77,906.00

SALARY MAX:

$105,126.00

POSITION NUMBER:            

40002952

JOB TYPE:  

Full-Time (Exempt)

 

Job Summary:
The Program Manager, Quality Assurance and Training (QAT), is responsible for overseeing and managing the QAT staff while ensuring effective program delivery and performance improvement in Aging and Adult Services and Child and Family Services program. This role will involve active participation in management team initiatives, policy development, and maintaining the agency's operational guidelines. The Program Manager will work closely with internal and external teams to assess, review, and improve organizational performance and provide guidance to employees on professional development.

 

Key Responsibilities:

• Provide program management and oversight of Quality Assurance and Training (QAT) staff, ensuring alignment with agency goals and objectives.
• Actively participate as a member of the management team in recommending, revising, and developing policies and procedures for the agency.
• Ensure policies and procedures are communicated and distributed effectively to all agency personnel.
• Review results of internal and external monitoring and record reviews, and provide recommendations for corrective action to improve performance.
• Conduct strength-based individual supervision meetings every month and convene QAT direct report team meetings.
• Regularly review Monthly Activities Reports from direct reports and take action to address areas of concern, facilitate progress, and enable work to move forward.
• Consult and coordinate with QAT supervisors and agency management to ensure that the QAT unit has sufficient skilled staff for special assignments and routine tasks.
• Develop long- and short-term program objectives that are measurable and contribute to the overall productivity of the program, section, division, and agency.
• Assess organizational issues and consult with agency leadership to develop and recommend solutions to support the agency’s direction.
• Make sound decisions to meet goals by consulting with stakeholders and incorporating their feedback into actionable strategies.
• Provide coaching, feedback, and professional development opportunities for employees, including approving training requests and recommending assignments to help expand their knowledge and skills.

 

Knowledge, Skills & Abilities:

• Strong leadership and management skills with experience overseeing staff and programs.
• Excellent communication skills with the ability to collaborate across teams and with senior leadership.
• Ability to assess and address organizational challenges, and make data-driven recommendations.