Service Technician FT 1st Shift -9:30 - 6PM Home Medical Equip - Milw

Department:

39113 Milwaukee South - Home Medical Equipment

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

TUESDAY-FRIDAY 0930-1800: SATURDAY 0900-1730

Major Responsibilities:

·         Handles customer complaints regarding timeliness of deliveries or quality of products for areas of responsibility.

·         Aids field staff with questions regarding equipment.

·         Stocks and maintains vehicle inventory.

·         Knowledgeable and competent on the basic DME and specific RT equipment.

·         Responsible for accurate and timely delivery, pick-up and or switch out of DME and RT equipment.

·         Completes paperwork in a neat, accurate, timely manner in accordance with regulatory rules.

·         Maintains and operates company vehicles in accordance with company policies, procedures and regulatory agencies.

·         Operates vehicle in accordance with local laws.

·         Works on-call schedule as indicated by management.

·         Attends meetings and handle other duties as assigned.

Licensure, Registration, and/or Certification Required:

·         A valid driver’s license issued by the Division of Motor Vehicles.

Education Required:

·         High School Diploma or GED equivalent

Experience Required:

·         1 year related experience in customer service, deliveries, etc.

Knowledge, Skills & Abilities Required:

·         Previous work experience dealing with customers, patients, or the general public.

·         Ability to use tact, discretion, and good customer service skills to be able to interact with customers and patients. Must be able to verbally explain the operation of the equipment.

·         Must be dependable, able to work independently, handle interruptions, and follow directions. Must be able to maintain accurate records and maintenance systems.

·         Must possess and provide proof of a valid Illinois or Wisconsin Driver’s License and a registered, functional car with adequate insurance coverage.

Physical Requirements and Working Conditions:

·         Must have manual dexterity to operate a variety of office and business equipment.

·         Must be able to sit, stand and walk for prolonged periods in order to analyze and prepare information.

·         Must have the physical agility to move about in confined spaces, including bending, kneeling, squatting and occasionally reaching one or both arms over the head.

·         Must be able to lift, push or pull 75 lbs.

·         Must be able to maneuver up to 122 lbs on a dolly up and down ramp and/or stairs as needed.

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