Client Services Administrator

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, gender identity, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

City: Remote 

State: Remote

Client Services Administrator

SUMMARY: 

Primarily supports the internal stakeholders to ensure project set-up, reporting, internal communication and processes to deliver client programs on time in a quality manner. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other job-related duties may be assigned in conformance with state and federal regulations.

 

1. Supports the Client Services department. 
2. Communicates with the internal stakeholders frequently to advise of status of project/program and to ensure BV is meeting Client and contractual expectations.
3. Ensure contracts are set up appropriately for accurate revenue recognition and billing.
4. Monitors project/program progress by facilitating calls with internal stakeholders, as needed, on the status of all projects. 
5. Works closely with the accounting team to ensure proper client billing.
6. Proactively owns and manages projects/programs (or piece of project, i.e. Portfolios, Subcontractors) from inception to delivery of project/program, including identifying milestones and deliverables across all disciplines.
7. Understand Client requests and work with the Salesperson(s) and/or Senior team to ensure appropriate information is obtained at beginning of projects to set projects up for success (potentially to include research).
8. Prepare, proof and distribute CARs (client action reports), proposals, reliance letters, and COI’s (Certificate of Insurance).
9. Advises on process improvement ideas for the efficiency of the Division.
10. Manages changes in project/program scope, processes change orders, tracks Project process, identifies potential risks, and devises contingency plans.
11. Perform special projects as assigned by the Salesperson(s) to capture additional revenue or satisfy client requests.
12. Coordinates and communicates schedules with all vendors, clients, and internal team.
13. Coordinates contract administration, purchase orders, and change orders.
14. Receive and disperse Client Supplied Material (CSM).
15. Set-up of projects in digital writing platform to ensure proper communication and data flow.
16. Protects operations by keeping company information confidential.
17. Delivers outstanding customer service through timely response and proactive solutions to clients’ needs.
18. Demonstrates BV’s guiding principles in support of the company's strategic goals.
19. Follows all documented policies, Standard Operating Procedures, and Work Instructions applicable to the position and support of BV's quality standards and strategic initiatives.
20. Maintains safe and clean work area by complying with all procedures, rules, and regulations.
21. May be required to work overtime with prior authorization from supervisor.
22. Must be able to meet the physical demands of the job.

SUPERVISORY RESPONSIBILITIES

This job does not have specific supervisory responsibilities.

 

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements lis