Staff Microsoft 365 Engineer

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success.  Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance.  We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions.  We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!

As a Staff Microsoft 365 Engineer, you will be a pivotal technical leader, responsible for the strategic direction, design, and management of the Microsoft 365 environment across the organization. With exceptional technical expertise, you will lead high-impact projects, drive innovation, and solve complex technical challenges. In this role, you will collaborate with cross-functional teams, mentor less experienced team members, and play an active role in their skill development, ensuring that the organization maximizes the value of its Microsoft 365 investments.

Outcomes and Activities:

• Lead the design and implementation of cutting-edge Microsoft 365 solutions, ensuring alignment with organizational goals.
• Provide strategic direction for the evolution of the Microsoft 365 environment, driving innovation and adopting new technologies to enhance productivity, collaboration, and security.
• Tackle complex technical challenges across the Microsoft 365 environment, providing expert-level troubleshooting and resolution.
• Oversee the operational management of Microsoft 365 services, ensuring high availability, performance, and security.
• Collaborate closely with the Service Desk & other stakeholders to ensure a seamless and exceptional end-user experience.
• Serve as a mentor and guide for less experienced engineers, fostering a culture of learning and continuous improvement.
• Lead knowledge-sharing initiatives and ensure that the team stays up to date with the latest Microsoft 365 advancements.
• Work closely with customers and business stakeholders to understand their needs and translate them into technical solutions that drive business value. Be a customer advocate.
• Provide expert-level guidance during major incidents, ensuring timely resolution and effective communication with stakeholders.

Competencies: The following items detail how you will be successful in this role.

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
• One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.
• Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

Requirements:

•  Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• Minimum of 8 years of experience in IT, with at least 5 years focused on Microsoft 365 administration and engineering in a senior or lead capacity.
• Exceptional knowledge of Microsoft 365