Process Design Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

This job is responsible for managing the assessment, development, execution, and oversight of process improvement and transformation initiatives in support of Operational Excellence objectives to achieve short and long-term strategic goals. Key responsibilities include demonstrating correlation between process engineering best practices, breakthrough productivity, customer satisfaction, and measurable continuous process improvement results. Job expectations include partnering with business executives and deployment champions to make strategic project implementation and budgeting decisions.

Responsibilities:

• Implements highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability
• Oversees partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support the implementation of solutions that resolve critical business challenges and opportunities
• Integrates process design best practices and applies business redesign concepts to ensure continuous process improvement tactics are in alignment with long-term strategic goals
• Manages change by establishing appropriate governance routines to inspect the health of programs and project portfolios aligned to a unit or division within an LOB
• Ensures Enterprise Change Management policies and standards are applied and adopted to change initiatives in partnership with LOB stakeholders
• Responsible for management of Enterprise multi-team processes in alignment with Process Management requirements

Required Qualifications:

• 5-10 years of business controls, process, risk or other related field
• SPI/Control background including experience managing SPI's (process owner, delegate, etc.)
• Attention to detail
• Strong written and verbal communication skills
• Demonstrated team player with the ability to work independently
• Strong organizational and leadership skills
• Excellent time management skills
• Flexible to meet varying hours/days, when necessary
• Ability to motivate, drive results to reduce risk

Desired Qualifications:

• Enterprise level prior job experience; ability to influence across multiple lines of business with competing priorities
• Reporting Experience
• Advanced knowldedge of Microsoft applications - Excel, PowerPoint, Outlook, etc.

Skills:

• Business Process Analysis
• Continuous Improvement
• Process Design
• Process Management
• Process Performance Measurement
• Conflict Management
• Critical Thinking
• Program Management
• Scenario Planning and Analysis
• Strategic Thinking
• Decision Making
• Drives Engagement
• Relationship Building
• SPI Management

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CA - Westlake Village - 31303 Agoura Rd - 31303 Agoura Road (CA6917), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range

$137,900.00 - $187,400.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the over