Associate Project Manager (US - Remote)

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Focusing on the RapidDeploy product line leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives.

Job Description

As an Associate Project Manager (PM) on our team, you will be working directly with customers to manage the deployment of RapidDeploy products, focused on strategic and high-complexity customers. You will engage with customer stakeholders at all levels of the organization and coordinate with internal groups to ensure project success. This encompasses tasks in the entire lifecycle of the customer deployment, from kick-off through production go-live. In an industry where trust and relationships are paramount, this is a critical function where we need a star performer who can make a difference and grow with the role.

**Location: Fully remote anywhere in the US

What you'll be doing:

• Personally manage implementation projects for customers, primarily large/complex strategic customer engagements

• Provide direct support to client stakeholders (across all organizational levels) to coordinate implementation activities and ensure appropriate communication channels are in place

• Proactively manage project scope and schedule, as well as manage risks/issues and related mitigation strategies throughout project execution

• Develop a deep understanding of RapidDeploy products to support customer deployment, training, and onboarding activities

• Configure RapidDeploy products to the customer’s needs, as needed

• Contribute to customer onboarding, training, acceptance testing, and change management activities, as needed

• Create documentation & presentations for both internal and external consumption

• Coordinate with Product Management to convey product feedback and feature requests and to support the evaluation of potential product features based on customer needs and lessons learned

• Contribute to RFP responses, SOW creation, and other sales activities, as needed

• Contribute to the vision and mission of RapidDeploy by helping where you can – we are a fast-growing technology company in a dynamic market environment and job requirements are subject to frequent changes

Required Qualifications:

• 2+ years in Project and/or Program Management, leading complex, strategic technology projects in a  client-facing role

• Experience managing Enterprise SaaS deployments - preferred

• Hands-on experience managing multiple simultaneous customer implementations in a multi- stakeholder environment

• Experience leading cross-functional projects and coordinating with product, engineering, QA, customer success, and other key internal stakeholder groups

• Experience creating and managing project schedules with complex dependencies

• Experience analyzing customer needs and workflows and configuring software applications to meet customer needs

• Understanding of and experience with leading project management methodologies, including both Waterfall and Agile (Scrum, Kanban)

• Experience utilizing modern Project Management tools to plan and execute projects

Preferred Qualifications:

(these are considered a plus, but are not required for consideration for this role)

• Experience serving the Public Safety industry, including managing software deployment projects for PSAPs

• Knowledge of the Public Safety industry, including applicable technologies, market landscape, industry players, etc

• Background in configuring and deploying public safety software

#LI-CR1

#LI-REMOTE

Targe