Quality Engineer - York, PA

 

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.   This position is located in York, Pennsylvania. Offering the cultural attractions of a big city and the down-home charm of a small town, York, PA is an extraordinary place to live, work and play. York is located in south-central Pennsylvania and is within 25 miles of Gettysburg and Lancaster, 45 miles of Baltimore and Hershey, and 100 miles of Washington, DC and Philadelphia. Engrained with a rich history and heritage and becoming one of the fastest growing cities in Pennsylvania, York is a place where the past and the present comfortably coexist.

 

Bringing out the best in people

 

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

 

Working at Dentsply Sirona you are able to:

 

Develop faster - with our commitment to the best professional development.

 

Perform better - as part of a high-performance, empowering culture.

 

Shape an industry - with a market leader that continues to drive innovation.

 

Make a difference -by helping improve oral health worldwide.  

 

 

Scope
Under general supervision, this position is responsible for site complaint handling for Imaging Devices, including all aspects for reportability in various regions. Participates in the various Quality Engineering efforts which include but are not limited to new product development, benchmarking, process improvement implementation, nonconformances, corrective and preventive actions, process and design validation, key supplier quality initiatives, test method and gage design and control, and root-cause analysis of defects from manufacturing and customer returns. 

 

Essential Functions
Quality Engineer 

•  Assure all Sensor (Imaging Devices) medical device complaints are triaged and managed within the electronic system (completed by evaluating contract manufacturer investigations in concert with other colleagues as needed). 
• Develop and implement methods and procedures to continuously monitor customer satisfaction concerning product returns, performance, and quality to assist top management in problem resolution and product decision making.
•  Identify quality issues; develop, implement, and perform trend analysis on corrective and preventive actions through coordinated efforts with internal and external stakeholders as required.
• Coordinate problem or root-cause investigations for acute defect problems.
•  Review, document, log, maintain and/or initiate the investigation for potentially serious complaints.
• Continuously improve techniques for functional and extended performance testing.
• Develop, implement, and control quality programs for the conformance of product systems, including such information as the number of units to be inspected/tested, testing frequency, test methods and yield determination.
• Assist with calibration and control of gages as required.
• Identify areas for improvement and lead the effort for continuous process improvement.
• Work with cross-functional teams to improve material flow, ensure process quality, reduce work in process, and achieve required capacity/cycle time requirements