Director of Product Management - Salesforce Federal Customer Success (IC)

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Job Title: Director of Product Management - Salesforce Federal Customer Success (IC) 

Location: New York NY

About the Role

At Salesforce, our Public Sector business empowers agencies to modernize services, strengthen trust, and deliver mission-critical outcomes using the power of the #1 AI CRM. 

We build secure, scalable, and compliant solutions creating trusted digital experiences for our customers. We drive efficiency and help agencies connect with their global customers and constituents in powerful new ways.  Our internal public sector teams rely on Salesforce every day to drive operational excellence and deliver value to our customers. Join us to shape the future of technology in the Public Sector. 

We are seeking a strategic and execution-focused Director of Product Management to lead the vision, product roadmap, backlog, and cross-functional alignment for Salesforce Federal’s Customer Success product line. This is a high-impact individual contributor role, operating at the Director level, responsible for translating government compliance, business enabling capabilities, and strategy into product innovation and ensuring our Customer Success teams deliver mission outcomes with confidence and efficiency.

This role sits at the intersection of product strategy, compliance innovation, and operational transformation, shaping how we deliver success to our most regulated customers. As Director of Product Management yo will partner across Product, Engineering, Security, Legal, and Compliance teams to deliver solutions that meet Federal compliance requirements while empowering our teams with intuitive, cutting edge tools and processes. 

If you’re passionate about building products that combine trust, compliance, and customer impact, and you thrive in cross-functional, high-visibility environments, this is your opportunity to shape our next chapter. 

Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV.

Your Impact - Responsibilities

• Define and drive the product vision and strategy for Salesforce Federal Customer Success within our Salesforce-on-Salesforce ecosystem, aligning to the broader Federal Enclave and Customer Zero vision

• Own the roadmap across multiple teams and stakeholders — engineering, security, legal, compliance, business operations, and Customer Success leadership, ensuring alignment on scope, priorities, and execution

• Translate government compliance into product innovation, designing compliant yet frictionless solutions that allow our Customer Success teams to manage sensitive customer data while maintaining agility and efficiency

• Lead cross-functional collaboration across teams to ensure every enhancement, workflow, and integration meets regulatory expectations and drives measurable business outcomes

• Establish the business case and value narrative for compliance maturity as a competitive advantage, enabling our Customer Success organization to deliver faster, more secure, and trusted experiences for government customers

• Partner with executive leadership to communicate progress, align priorities, and champion investment in scalable, compliant, and user-centric customer success solutions

• Act a