Public Assistance Benefits Eligibility Technician- Greeley

Compensation Range

$26.05 - $33.00

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Job Description Summary

Responsible for reviewing new applications and recertification packets to determine initial and ongoing eligibility for public assistance programs. Communicates directly with client to obtain information and offers referrals and additional information relating to services and assistance provided within the department or the community. Manages all assigned cases using various data bases to update and evaluate documentation regarding current and historical household status and other relevant information to provide accurate case management.

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Job Description

The Department of Human Services provides assistance in the form of financial and medical programs to help individuals and families in Weld County that qualify.

Vision:
The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered.

Mission:
Engaging and partnering with the community to improve the safety, health and well-being of individuals and families through the delivery of responsive and collaborative services.

Weld County Department of Human Services’ greatest asset is our staff.

The department of Human Services is searching for an Eligibility Technician to work in the Assistance Payments division in the Ft Lupton office. This position is responsible for reviewing new applications and recertification packets to determine initial and ongoing eligibility for public assistance programs. Communicates directly with client to obtain information and offers referrals and additional information relating to services and assistance provided within the department or the community. Manages all assigned cases using various data bases to update and evaluate documentation regarding current and historical household status and other relevant information to provide accurate case management.


The Ideal Candidate Traits for the Eligibility Technician are:
1. Flexibility and adaptability to cope with changes.
2. Strong data entry skills with experience using databases.
3. Positive-minded, customer service.
4. Desire for helping others and professional growth.

Application and Renewal Processing (40%):

• Reviews new applications, recertification’s and supporting documentation for completeness. 
• Performs extensive research in multiple data bases to verify information and identifies any inconsistent information.  
• Determines initial eligibility, compliance, and ongoing eligibility for public assistance programs using unique guidelines, information obtained from the client interview, and any new information obtained from research. 
• Demonstrates accuracy and thoroughness and exemplify personal accountability in the learning process by researching available resources including desk aids, rules, and statues.
• Gathers information such as financial documentation and other supporting information from clients in person, over the phone, and from electronic applications. 
• Assists clients in understanding what information and documentation is needed, how it is obtained and how to complete required forms and applications.  
• Advises clients of their rights, responsibilities and pertinent rules and regulations. 
• Offers information and makes referrals relating to additional services and assistance provided within the Department or the community.

Finalize Application (15%):

• Completes required forms and enter all new and updated client information into several county and state computer programs and/or data bases. 
• Updates all required logs and reports and communicate the status of pending cases to track manager. 
• Maintains processing expectations and process cases within State guidelines for timeliness. 
• Submits case referrals to other divisions such as Child Support Services or the Program Integrity Unit according to the programs' rules and regulations, when appropriate, and complete additional case duties as assigned.

Customer Service (15%):

• Maintains a positive professional relationship with all team members and supports a healthy and productive work environment.
• Maintains a high level of professional communication, customer service and follow through with clients, peers, and supervisors. 
• Responds to inquiries timely and communicate case status of assigned work to the appropriate parties. 
• Proactively returns calls and e-mails and communicates with supervisor when additional assistance is needed to complete a task.

Compliance (15%):

• C