People & Culture Local Services Consultant

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

Location Requirement: This role is based out of our Newtown Square, PA office and follows a hybrid work model. Employees are expected to be on-site three days per week in alignment with team and business needs.

 

What You'll Do:

As a People & Culture Local Services consultant you will act as a Functional Specialists providing unique country expertise to deliver best in class experiences across the employee lifecycle while at the same time driving operational excellence to ensure compliance.

 

• Design / Administer HR Services:
  • Implement and manage HR programs, policies, and practices using both global models and local on-site support.
  • Maintain comprehensive knowledge of HR service areas to address employee inquiries effectively.
  • Ensure detailed record-keeping of HR activities and maintain high-quality HR data within various systems.

 

• Employee Lifecycle Support:
  • Evaluate and validate local HR policy compliance for various functions.
  • Deliver a wide array of processes in-country / onsite including Onboarding, Contractual Changes, Benefits Operations, Time & Absences, and End of Employment.
  • Provide 1:1 consultancy on local HR policies, acting as a second-level case manager for policy queries.
  • Manage non-digital employee files and documentation as per legal requirements.

 

• Organizational and Operational Support:
  • Support SAP’s business development activities like restructurings and location consolidations.
  • Play a key role in M&A projects, facilitating post-merger integration.

 

• Process Improvement and Innovation:
  • Monitor SLAs and KPIs, using feedback to enhance service efficiency and processes.
  • Lead / Support roll-outs of new processes and tools, coordinating with IT on updates and training.
  • Proactively and consistently raise process improvement opportunities from the local view.

 

• Collaboration and Stakeholder Management:
  • Act as a liaison between local and global HR service teams.
  • Support partnerships with HR Directors, People Relations, Total Rewards, and external vendors.

 

What You Will Bring:

• Experience and Expertise:
  • Strong competence with HR tool and procedures,
  • Independent project management skills with the ability to assess risks and ensure timely project delivery.

 

• Communication and Collaboration Skills:
  • Ability to communicate clearly across functions, providing constructive feedback and ensuring understanding within defined policies.
  • Proven ability to build collaborative work relationships with HR counterparts and stakeholders.

 

• Problem-Solving and Innovation:
  • Experience in driving process improvement initiatives.
  • Proactive approach in enhancing HR services for better efficiency and compliance.

 

• Career Level and Accountability:
  • Proven track record of working independently within defined processes to deliver project outcomes.
  • Experience