Field Service Planner

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

As a Field Service Planner you will be responsible for efficiently and effectively coordinating service technicians to meet customer’s needs across the US & Canada. You will handle communication with external customers and internal sales/service teams and management while adhering to all field service planning and operational requirements of the position. The standard hours of this role are 11:00am-8:00pm EST. 

Job Responsibilities: 

•    Frequent, consistent and accurate proactive communication with customers regarding their current service needs. This includes dates, times, names and parts for service visits.
•    Accurately maintain a shared planning board to efficiently optimize resource utilization, availability and customer responsiveness. 
•    Assign technical resources to respond promptly to service requests, while giving consideration to request severity and priority, customer segmentation, and technician qualifications and availability.
•    Prepare and send quotations for services to customers, including commercial terms and conditions.
•    Generate service orders used to schedule on-site service visits. 
•    Determine service stock availability and process shipments of service parts and ensure delivery meets scheduling deadline.
•    Manage multiple programs/resources concurrently to ensure accurate and timely completion of work.

Job Requirements: 

•    Previous customer service experience, preferably in a company with an industrial focus in a mission-critical environment.
•    Excellent communication skills - both verbal and written.
•    Able to compile, track and manage information and data with attention to detail and accuracy.
•    Capable of prioritizing activities and completing time-sensitive tasks.
•    Strong interpersonal and customer relationship management skills.
•    Able to work and make decisions independently with minimal supervision and guidance.
•    Call center skill sets with call management, data entry and typing proficiencies.
•    Familiar with common Microsoft applications, including Teams, Outlook & Excel
•    ERP experience (preferably SAP and/or SalesForce)
•    Bilingual French preffered 

 

The right candidate if you are aligned to our values and culture:  

•    Collaborative entrepreneurial spirit  
•    Winning through customers  
•    High ethical standards, openness and trust  
•    Expectations for results  
•    Respect and value people 
  
If you believe you match our values and have the experience we’re looking for, apply! We can’t wait to hear from you!

Work Arrangement : Hybrid  

Salary Range : $22.00   - $24.00  

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact keenehr@markem-imaje.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Function :