Digital Change & Adoption Lead - NU North America

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our, collaborative, and flexible working environment. Our organizational ambition centers around creating workplaces that foster equity, diversity, inclusion and belonging across all aspects of our business. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are interested in leading change then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

This role leads change management and adoption of digital capabilities into the business group and/or business unit (BG/BU), focusing on end user experience, business process change, communication and outcomes.

Product Adoption and Embedment 

• Leads the change management strategy and plan for all process and technology changes introduced within the BG or BU  
• Ensure digital products are adopted and embraced by end users within the BG/BU to provide best in class user experience

• Monitor and track adoption metrics for digital solutions across the BG/BU 
• Identify potential barriers to adoption, and create risk assessment and mitigation action program to ensure smooth deployment of product development initiatives 
• Drives process change, embedding capabilities into day to day working  
• Maps business outcomes to products  

• Maximize BG/BU ‘Business Readiness’ and develop Change Champions Network 

• Undertake Business Readiness Assessments and take any necessary mitigating action to prepare BGs/BUs for digital changes prioritized by BG Leadership 
• Build the feedback loop and change champion network within the BGs/BUs, driving BG/BU employee engagement with digital transformation initiatives  

• Facilitate BG/BU Engagement & Communication 

• Act as a central point of information for digital transformation initiatives for UniOps into the BG/BU, driving communications with the BG/BU communications lead 
• Develop a clear BG/BU engagement strategy and plans to build awareness, understanding and change support. 
• Collaborate with Domain/Family/ Product Change Lead / Change Manager to align on messaging per specific product development initiative 
• Support Domain/Family in identifying key business stakeholders to engage with in more detail 

• Change Coordination & Training 

• Oversees BG/BU overall training strategies 
• Gather feedback from end-users, super users and change champions continuously iterate approach to optimize training effectiveness and adoption 

WHAT YOU WILL NEED TO SUCCEED

Skills

• Strategic Change Management experience in large, complex organisations 

• Technical Acumen – familiarity with digital technologies and technology trends 

• Strong leadership, influencing and stakeholder management skills 

• Excellent communication, collaboration and interpersonal skills 

• Global Training and Learning delivery experience  

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience.
• You are a Change Agent, constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• You are a Self-Starter.  As an individual you are the one responsible for your own wellbeing and delivering high standards of work.
• You have a best in class customer service mindset.  You focus on the Consumer and what they need to provide high quality experiences.
• You have curiosity, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors
  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for