Mondloch - Assistant Director of Programs

Title:   Assistant Director of Programs  

Department:  Mondloch  

Reports to:   Director  

FLSA Status:  Exempt 

Salary: $64,000 to $69,000  

About Us: 

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 3,000 individuals, half of which were children.  Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) 

About the Role: 

The Assistant Director of Programs provides support to ensure safe, efficient, and effective operation of Mondloch Place (20 bed efficiency unit building), Mondloch House (9-bed shelter), Diversion & Housing First programs (community housing units).  Singles in this program can experience a variety of challenges ranging from mental health diagnoses, substance abuse, physical/developmental disabilities, limited income, and chronic or long-term homelessness. The Assistant Director is responsible for ensuring that best practices are implemented according to programming type.  The position is also responsible for overseeing the case management team, managing client crises, tracking client rental payments, maintaining detailed records/files of unit maintenance issues and communication and resolutions; formally documenting and filing completed regular housing inspections (including move-in, move-out, and lease end date inspections. 

Key Responsibilities 

Program Leadership & Oversight 

• Lead the case management team using a trauma-informed, client-centered, and Housing First approach. 

• Oversee daily operations, caseload distribution, and team workflows to ensure equitable and high-quality services. 

• Monitor and ensure compliance with all contractual obligations, agency policies, and local, state, and federal regulations. 

• Collaborate with the Director to design, implement, and evaluate programs, policies, and procedures. 

• Support continuous program improvement through needs assessments, program evaluation, and client satisfaction surveys. 

Staff Supervision & Development 

• Supervise and support a team of case managers and the intake and diversion coordinator, including conducting regular one-on-one supervision, coaching, and performance evaluations. 

• Provide guidance in complex case management, crisis intervention, and service coordination. 

• Identify training needs and coordinate access  

• Develop and facilitate in-service training and professional development opportunities for team members. 

• Promote a collaborative and professional team environment that fosters self-directed learning and staff growth. 

Service Coordination & Client Support 

• Oversee unit inspection process. 

• Maintain a directory of the Property information including unit address, size, rent amount, contact info for all landlords / property management companies, etc.   

• Oversee maintenance and other lease related issues to landlord and/or Shelter House management; follow-up as needed to ensure the issues are addressed.   

• Conduct move-in, move-out, and “pre-lease renewal” inspections and document the process; ensure utilities are transferred correctly.   

• Coordinate repairs and develop relationships with vendors; get estimates for the cost of repairs, following our internal processes for vetting vendors.   

• Calculate, collect and manage the rental payments. 

Service Coordination & Client Support 

• Oversee client intake process and ensure proper documentation of intake file standard. 

• Ensure thorough and accurate client documentation. 

• Review client files to ensure documentation integrity. 

• Participate in case conferencing and client meetings as needed to support staff and promote quality service delivery. 

• Address and resolve client grievances or appeals in a timely, fair, and trauma-informed manner. 

Data Management & Compliance 

• Monitor use of HMIS and internal systems to ensure accurate data entry and high-quality case documentation. 

• Verify data accuracy for internal and external reporting requirements. 

• Support compliance with all Fa