Senior Caseworker - 2025705

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.  If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.  ORGANIZATION SUMMARYWorld Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
POSITION SUMMARY:   World Relief is seeking a Senior Caseworker to provide day-to-day program support and direct service delivery within the Refugee Health Promotion Program (RHPP). This role combines program coordination responsibilities with direct case management and plays a critical part in ensuring program quality, client outcomes, and staff development.         This position reports to the Senior Resettlement Manager and works closely with them to support the achievement of RHPP objectives while maintaining high standards of trauma-informed, client-centered case management. In addition to holding an individual caseload, the Senior Caseworker offers guidance and technical support to RHPP caseworkers and serves as a field instructor to Social Work Interns by providing mentorship, learning support, and required field education in alignment with academic and program requirements.    

ROLE & RESPONSIBILITIES:

Program Management and Leadership
• Guide the implementation of the RHPP program under the direction of the Senior Resettlement Manager.  
• Coach, mentor, and provide day‑to‑day support to a team of RHPP Caseworkers; serve as a primary resource for questions, problem‑solving, and case consultation, escalating to management as appropriate.  
• Serve as a subject matter expert in RHPP service delivery, program requirements, and best practices.  
• Provide daily oversight of active caseloads, maintaining close communication with RHPP staff regarding complex or high‑needs cases and consulting with the manager as needed.  
• Ensure accurate, complete, and compliant casefile documentation in alignment with contractual, funder, and organizational requirements.  
• Assist with preparation for audits, monitoring activities, and all in‑person monitoring visits.  
• Lead weekly RHPP team meetings as guided by the Senior Resettlement Manager.   Provide individualized 1‑on‑1 support, coaching, and corrective guidance to RHPP staff as needed.  
• Cascade information, policy updates, and program guidance from management to the RHPP team.  
• Attend community and stakeholder meetings and ensure the RHPP team remains informed of current services, eligibility updates, and best practices.  
• Provide field instruction, supervision, and practical guidance to assigned Social Work interns to support learning objectives and quality service delivery.      
Case Management & Direct Services  
• Conduct comprehensive client assessments to identify needs, strengths, and barriers; collaborate with clients to establish individualized goals.  
• Develop holistic, client‑centered service plans using SMART goals to support progress toward self‑sufficiency.  
• Provide high‑quality case management services to assist clients in meeting program benchmarks and achieving individualized goals.  
• Support clients in navigating complex social service systems, including benefits applications, referrals, and appointment scheduling.  
• Conduct regular client check‑ins to monitor progress, reassess needs, and adjust action steps as necessary.  
• Empower clients and sponsors through education, resources, and skill‑building to promote independence and completion of services.  
• Make internal referrals and coordinate services across programs to ensure holistic support.  
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