Supervisor, Guest Arrival (Busch Gardens Williamsburg)

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

You will lead and inspire the Guest Arrival team in delivering an exemplary level of guest service. As a team leader, you will model a positive attitude, a high level of energy and an unyielding commitment to quality. You will:

• Ensure a safe environment for all team members, guests, and animals.
• Train, lead, and mentor the Guest Arrival team which encompasses but is not limited to; The Toll Plaza, Guest Services, Turnstiles, Guest Correspondence, Trams, and Traffic.
• Assist with the operation of the Guest Correspondence team in answering guest concerns via email, Better Business Bureau, chat meter, and other programs.
• Ensure the timely operation of the transportation provided to our Ambassador Housing Village.
• Ensure efficient entry into the park with minimal impact to revenue regarding parking and ticket sales.
• Participate in the Guest Arrival Duty Manager program.
• Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching.
• Ensure compliance to all state/federal regulations, park policies, and department procedures, including DOT regulations regarding CDL's.
• Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law.
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve.
• Maintain inventory and stock/replace areas supplies and equipment as needed.
• Conduct equipment and safety checks in compliance with department and company standards.
• Attend to ambassadors and follow park protocol in emergency situations.
• Respond to ambassador and guest needs.
• Communicate effectively with other areas within the department as well as other departments in the park.
• Track information to complete daily and weekly reports.
• Report to leadership regarding the status of projects and completed assignments.

What it takes to succeed:

• At least 18 years of age
• Ability to work 40 hours a week including weekends and holidays.
• Able to complete provided CPR/AED training/certification
• Able to be trained and certified at all assigned areas and job functions
• Able to climb stairs/ladders
• Able to operate and maneuver in/around tight spaces
• Able to use heavy equipment for cleaning
• Comfortable with exposure to noise and vibrations
• Able to work in all weather conditions and temperature extremes
• Able to train on and properly use protective gear
• Able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level
• Stand, walk, and/or sit for prolonged periods of time
• Ability to positively interact with guests, co-workers, and vendors of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
• Comfortable speaking in front of large groups of guests and team members
• Able to remain calm and professional during challenging situations
• Excellent written and verbal communication skills
• Working knowledge of all Microsoft Office applications
• Skilled in organization and planning
• Able to lift or move 75lbs
• Possession of a valid state driver's license

What else is important:

• Troubleshooting — Determining causes of operating errors and deciding what to do about it.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Equipment Selection — Determining the kind of tools and equipment needed to do a job.
• Time Management — Managing one's own time and the time of others.
• Speaking — Talking to others to convey information effectively.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with di