Senior Product Designer II, Customer Journey

POS-11379

Location: Ireland - Remote, Flex, or Office

Join HubSpot’s Customer Journey UX Team: Design End-to-End Customer Value

At HubSpot, the Customer Journey Product Line (CJPL) owns how customers experience HubSpot from their very first interaction through long-term value and growth. This team brings together acquisition, activation, discovery, and engagement into one continuous, AI-driven customer journey, designed to help every customer reach value quickly, build habits, and grow over time.

As a Product Designer on the Customer Journey team, you’ll work on high-impact, cross-hub initiatives that shape how millions of customers discover HubSpot, get set up, find value, and stay engaged. Your work will span multiple products and surfaces, with a focus on clarity, outcomes, and intelligent orchestration at scale.

What Sets Customer Journey UX Apart?

• End-to-End Ownership: Design across the full customer journey, from signup and activation through discovery, engagement, and retention.
• Outcome-Driven Focus: Shift experiences from task completion to outcome realization, helping customers reach value faster.
• Cross-Hub Scope: Work across multiple Hubs and platform surfaces to deliver cohesive, connected journeys.
• AI-Driven Experiences: Leverage personalization, inference, and smart guidance to adapt journeys to customer context.
• Massive Scale: Design for millions of customers across Free, Starter, Pro, and upmarket tiers.

What You’ll Do

• Own End-to-End Experiences: Lead design work that spans multiple stages of the customer journey—from discovery through launch and iteration.
• Design for Activation and Value: Create guided, adaptive experiences that help customers reach their first meaningful outcomes quickly.
• Connect Systems and Surfaces: Design flows, patterns, and frameworks that create continuity across products while maintaining simplicity and clarity.
• Partner Across Disciplines: Collaborate closely with Product Managers, Engineers, Researchers, Content Designers, and Data partners.
• Use Data to Learn and Iterate: Define success metrics, validate designs with qualitative and quantitative insights, and continuously improve shipped work.
• Elevate Craft and Culture: Participate in critique, mentor peers, and help raise the bar for journey-focused design at HubSpot.

What You’ll Bring to HubSpot

• Proven Product Design Craft: A portfolio demonstrating strong visual design, interaction design, systems thinking, and measurable user or business impact.
• Please include at least three recent case studies.
• Journey-Level Thinking: Experience designing across multi-step flows, lifecycle stages, or interconnected products.
• Cross-Functional Collaboration: A track record of partnering effectively with PMs, engineers, and other designers to drive outcomes.
• Systems and Scale Mindset: Comfort designing within large platforms where consistency, reuse, and cohesion matter.
• Comfort with Ambiguity: Ability to navigate evolving strategy and complex problem spaces with clarity and momentum.
• Growth Mindset: Curiosity, openness to feedback, and excitement about learning—especially in AI-powered product environments.
• Bonus: Experience with B2B SaaS, onboarding or activation systems, personalization, or experimentation at scale.

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such a