Senior Account Manager

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

 Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The Senior Account Manager owns a portfolio of restaurants and is responsible for the post sale, full customer lifecycle and acts as a restaurant consultant for our partners.

In this role, you will:

• Cultivate and build upon existing high-level relationships to serve as a trusted advisor to restaurants
• Understand customer needs and identify sales opportunities to sell premium marketing tools
• Build and apply data-driven presentations for ongoing business reviews
• Achieve company goals and sales objectives set quarterly
• Track daily meeting activity in Salesforce
• Assist restaurant management with configuration to optimize reservation flow
• Act as an advocate for restaurant customers and resolve cross-functional issues
• Act as the high-level point of contact for restaurant customer concerns
• Work with the Marketing team to help design and implement restaurant-specific marketing programs and drive participation in promotional programs
• Gather feedback from restaurants to suggest feature and functionality requirements for product upgrades
• Educate operators about trends in the industry and offer actionable, data driven insights
• Lead restaurant retention rate; aid in the re-signing of customers with expired contracts
• Ability to attend in person restaurant meetings in your market up to 75% of your week
  
  

Qualifications

Note: This is a Washington, DC-based role with field work 3-5 times/week, running a portfolio of accounts in the local DMV area, with a primary focus in the District of Columbia.

• Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills, and at least 2 years of maintaining key business relationships.
• At least 2 years of experience managing OpenTable marketing and settings.
• A good listener, capable of understanding restaurants business objectives
• Deep expertise in restaurant operations and management including comprehension of P&L and financial statements
• Ability to work at a high level in regard to cross departmental  collaboration and go to market strategy; taking on problems to achieve results.
• Understand implications on the restaurant business, including identifying new business opportunities, and keeping a working understanding of the restaurant industry trends and metrics
• Ability to handle objections and comfortable with a consultative sales approach
• Confident in the delivery of training and speaking in front of groups
• Excellent social and organization skills: task prioritization, effective time management
• Strong writing, presentation and interpersonal skills
• Analytical and data driven approach for making and supporting business decisions, including creating strong cases to facilitate corporate growth for both customers and OpenTable.
• Knowledge of Google Suite and understanding of Apple products and operating systems
• Appreciate working in an unstructured and forward-thinking environment
• Desire to work both independently and with a remote team
• Ability to work from a home office environment while also being able to work remotely in the field
• Must be able regularly, and sometimes with short notice, visit restaurants in the Washington DC and Baltimore markets, including immediate suburbs extending as far as Annapolis Maryland, maintaining a key focus on the core of Washington DC proper.

A few of the benefits you get at OpenTable—

• Work from (almost) anywhere; wherever you do your best work

• Focus on mental health and well-being

• Company paid therapy sessions through SpringHealth

• Company paid subscription to HeadSpace

• Company-wide weeks off each year - the whole team fully recharges (and returns without a pile-up of work!)<