Seasonal Talent Acquisition Operations Team Captain - Screening

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work

 

Job Overview

As a Seasonal Talent Acquisition Operations Captain, you will play a key role in supporting your team throughout the holiday season by managing daily workloads, auditing task completion, and delivering timely, actionable feedback. You’ll assist with training and onboarding during seasonal colleagues’ ramp-up and nesting periods and provide regular updates and recaps to TA leaders to ensure visibility and alignment of team performance.

In addition to supporting the team, you’ll stay actively involved in the work by screening candidates and helping ensure a consistent, high-quality experience for every candidate. You’ll use data and observations from day-to-day activity to help identify opportunities to improve speed, quality, and overall candidate experience at scale.

This position is based in the Santa Ana, CA location. It is a hybrid role that requires regular in-office presence and is not fully remote.  The schedule includes days, mid-shifts, and weekends.

 

Why this role matters

This role is all about showing up in the work and helping the team deliver strong candidate outcomes during one of the most critical hiring periods of the year. By providing clear direction, offering real-time guidance and support, and reinforcing consistent screening practices, you help ensure we’re identifying the right talent while creating a positive, welcoming experience that reflects our brand at every step.

 

How our Colleagues spend their day… 

• Every day starts with leadership and preparation. You arrive energized and ready to support the team—reviewing priorities, aligning on goals, and ensuring screeners are set up for success. 
• You lead through action. You model strong screening practices and create a welcoming candidate experience through genuine hospitality, connection, and professionalism. 
• You support the team to finish strong. You reinforce quality standards, ensure clear next steps for the interviewing and stores’ teams, and help maintain a consistent, high-quality experience across every interaction. 
• You know service starts with each other. You coach, support, and collaborate with your team—creating an environment where colleagues can perform at their best. 
• And we know excellence is a journey—we strive to improve every day. You use feedback, performance trends, and insights to continuously strengthen team performance and hiring outcomes. 

 

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here. 

 

What To Expect

• Opportunity to work on a hybrid basis after the introductory period, based on performance and business needs.
• A work schedule that includes day, evening, and weekend shifts.
• A fast-paced, team-oriented environment focused on holiday hiring for hourly roles.
• Structured training, clear screening standards, and ongoing support from Talent Acquisition leadership.
• A meaningful leadership role where you can make an immediate impact on hiring results and candidate experience.

 

How You’ll Make an Impact

• Support a team of screeners to deliver consistent, high-quality structured screening.
• Coach, train, and provide real-time feedback that builds screener confidence and improves performance.
• Identify strong talent by evaluatin