Manager, Deal Desk - Japan or Singapore

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Manager, Senior Deal Desk  - Remote, Japan or Singapore

This position is remote, based in Japan Or Singapore and candidates must be a Citizen or Permanent Resident.

Manager, Deal Desk Responsibilities 

• People Manager to regional Deal Desk Specialist, Deal Desk Analyst, Senior Deal Desk Analyst roles, Order Management Specialist, and Senior Order Management Specialist roles.
• Serves as the primary advisor to Regional Field Team on all deal related matters, advising the team on alternative contract options, and/or value propositioning to help drive deal closures
• DRI to all Quote to Cash projects within supported region - responsible for delegating projects to team when applicable, reporting status of project to Sr. Manager Deal Desk
• Owns day-to-day quote management and pricing approvals for the applicable region, ensuring compliance with published sales and business approval policies
• Acts as point of escalation for regional deal-related matters
• Advises on approval processes, approves exceptions as necessary
• Assists to interpret contractual language and escalate to ensure deals comply with revenue recognition and operational policies
• Develops and drives initiatives to improve productivity, Deal Desk improvements, company deal policies and simplifying processes throughout the Sales Operations and Sales Organization
• Oversees Monthly Reconciliation processes
• Partners with Sales Operations on process/system improvements, sales enablement and special projects
• Delivers relevant training to new and existing Sales reps on Deal Desk, Order Booking, and overall QTC best practices
• Represents Sales Ops / Deal Desk in Regional Leadership QBRs

Manager, Deal Desk Requirements

• Proven success managing a Deal Desk function in the Enterprise SaaS/B2B Industry
• Proven success partnering with GTM Teams and other cross functional departments
• Strong experience in Direct and Channel Sales models
• Strong experience in contract/legal negotiations with enterprise customers and working with enterprise sales teams.
• Strong understanding of software revenue recognition and order process principles required
• Highly organized, customer-focused, innovative and strong attention to details
• Strong business acumen, strong reporting and analytics, troubleshooting, problem-solving, and project management skills
• Excellent communicator, self-aware, transparent, professional, and open to feedback
• Ability to multitask and prioritize at times of high volume, schedule flexibility during End of Month, End or Quarter
• Strong quantitative skills and highly proficient in gSuite, Salesforce.com, Zuora or similar CPQ tools
• Interest in GitLab, and open source software, ability to use GitLab
• You share our values, and work in accordance with those values

Manager, Deal Desk Job Grade

The Manager, Deal Desk is a grade 8.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements and this role is MUST BE BASED IN JAPAN. This role must be Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

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