Senior Manager, Operations

Position Summary...

What you'll do...

What We’re Looking For

We’re seeking someone who is both strategic and hands-on. You know how to move big initiatives forward, but you also dive deep into the details that make them successful. Specifically, we’re looking for someone who:

• Can manage complex projects end-to-end — from developing plans, setting timelines, and aligning stakeholders to adjusting direction when business needs shift.

• Is fluent in using data to influence decisions, measure performance, and translate insights into clear recommendations.

• Builds strong relationships across functions and knows how to influence without authority. You’ll work with product, engineering, merchandising, finance, and operations to bring subscription ideas to life.

• Thinks creatively about solving problems — whether it’s finding ways to reduce costs, improve efficiency, or design better customer experiences.

• Leads with integrity and a growth mindset, building a culture of collaboration and belonging.

What You’ll Do

In this role, you’ll be the engine behind subscription growth at Walmart. You’ll:

• Direct projects and workstreams that roll out new subscription offerings or improve existing ones.

• Create, manage, and optimize plans, budgets, and performance standards to keep initiatives on track.

• Provide decision support through data analysis, helping leaders understand customer trends, adoption drivers, and retention opportunities.

• Partner with cross-functional teams to build new tools, reports, and customer-facing features that make subscriptions seamless.

• Drive innovation by testing and refining business processes that improve both the customer journey and Walmart’s efficiency.

• Lead and mentor associates, helping them grow while building a team environment rooted in curiosity and accountability.

Why This Role Matters

Subscriptions are more than just a convenience for customers — they’re a way to deepen relationships and create long-term value. This role sits at the intersection of customer experience and business performance. By designing and optimizing recurring revenue streams, you’ll:

• Deliver savings and simplicity for millions of Walmart customers.

• Create predictable, sustainable revenue that helps Walmart reinvest in innovation and Everyday Low Prices.

• Shape the future of how customers shop with Walmart — moving from one-off transactions to ongoing engagement.

• Build solutions that reduce friction, increase loyalty, and unlock new ways for Walmart to serve its communities.

Respect the individual: Demonstrates and encourages respect for all builds a highperforming team seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customermember experience for all identifies attracts and retains the best team members
Respect the individual: Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities promotes an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customermember and company and regularly recognizes others contributions and accomplishments
Respect the individual: Builds strong and trusting relationships with team members and business partners works collaboratively and crossfunctionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and action
Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers and the world around us eg creating a sense of belonging eliminating waste participating in local giving
Act with Integrity: Follows the law our code of conduct and company policies and sets expectations for others to do the same promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of nonretaliation listens to concerns