Staff/Senior Staff Field Application Scientist - Single Cell - Europe

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Staff/Senior Staff Field Application Scientist - Single Cell - Covering all of Europe

Please note this role can be remote anywhere in Europe where Illumina has an established HUB

Closing Date: 5th December 2024

The Staff/Senior Staff Field Applications Scientist position is responsible for all aspects of customer success. The Staff Field Applications Scientist partners with internal and external stakeholders to provide and support implementation, training, troubleshooting and complaint resolution of Illumina’s Single Cell portfolio.

The role requires expert-level communication, time management, situational awareness, project management, collaboration, troubleshooting, consultation skills, poise under pressure, mentoring and coaching. Within the role, you will be expected to provide support for new product introductions and then ensure knowledge transfer to frontline colleagues, serve as a scientific expert in pre- and post-sales activities across Europe related to Single Cell sequencing and build and maintain strong relationships with different stakeholders across multiple cross-functioning teams within the organization.

The successful applicant will be part of an award-winning customer support team that leads the industry in customer satisfaction.

Responsibilities: 

• Pre-sales activities support, including consultation on complex lab and experimental design, workflow implementation and data analysis and storage.
• Partner with Commercial sales stakeholders to develop and execute strategic plans for winning new business, expanding current customer install base and ensuring customer and business success through consulting, workshops, presentations, demonstrations, and seminars.
• Manage complex, large-scale customer workflow implementations/installations and assist with customer onboarding.
• Conduct on-site/virtual customer trainings for Illumina portfolio in area of expertise.
• Ability to manage high-priority projects and responsibilities to drive overall departmental goals.
• Responsible for customer relationship management, understanding customer goals, setting appropriate product and performance expectations and utilizes intelligence regarding competitive intel to remove barriers and identify new sales opportunities. Support Illumina in making our customers the heroes.
• Support internal stakeholders as subject matter expert to resolve customer complaints related to the workflow of expertise. Assist Regional Product Support in customer elevations and utilize appropriate internal resources to resolve customer issue and manage customer expectations.
• Support New Product Introductions by providing alpha/beta test feedback, serve as departmental lead on product core teams, some activities include writing technical bulletins, SOPs, and internal training materials.
• Evaluate risk of technical updates and provide guidance to regional field teams to effectively plan and communicate changes to internal and external stakeholders to drive customer success.
• Lead departmental project teams; create regional strategies and activities to address support needs. Ensure project goals are aligned with business/departmental objectives and work collaboratively to drive successful execution of project plans, track, manage and communicate progress to team and stakeholders.
• Participate and collaborate with Commercial function (Sales/Marketing/Support) to solicit competitive customer feedback, to understand competitor activities and innovations within the marketplace and to incorporate market trends into strategy development.
• Demonstrate mentorship and coaching skills to junior members of the team and to colleagues.
• Represent the company professionally, ethically, and morally at all times.

Requirements:

• Excellent knowledge of genomics, sequencing applications and Illumina technology.
• Experience in single cell RNA sequencing preferred.
• Experience with primary cell culture, tissu