Customer Care Representative, Salem

Job DetailsJob Location: Salem Campus - Salem, OR 97317Position Type: Full TimeSalary Range: $17.71 - $18.09 HourlyAbout the Oregon Humane Society 

Founded in 1868, Oregon Humane Society is the Northwest's oldest and largest animal welfare organization with one of the highest adoption rates in the nation. We are working toward our vision of a world where all animals are treated with compassion, kindness and respect. With campuses in Portland and Salem, OHS is an Oregon-based nonprofit that relies on donor support for its adoption, education, medical and humane law enforcement programs. Visit oregonhumane.org to learn more about how we’re creating a More Humane Society. 

 

The Team 

Customer Care is responsible for education and matchmaking between our clients and the animals in our care. They will inform clients on topics ranging from pet ownership, training techniques, acclimation of pet into the home, and known behavioral/medical needs of the animals. Customer Care focuses on the transition of the animal from the shelter to the adopters home as well as supporting resources throughout the pets life.   

 

The Position 

The Customer Care Representative is a vital member of the OHS Shelter Operations team responsible for providing education about the animals in residence at the Oregon Humane Society to interested adopters and facilitating interactions between the animals and clients Responsibilities include adoption support of the animals; customer service, hospitality to all OHS visitors. All OHS staff members contribute to the stewardship of the organization’s mission and are expected to stay current on and understand issues related to animal welfare and OHS programs.  

 

Eligible Benefits

We are committed to creating a better future for pets, and we work hard to achieve our goals while offering a rewarding workplace including competitive benefit packages to our employees.   



Medical/Dental/Vision 





Paid Time Off + Sick Time + Holidays 





401(k) with employer match 





Professional Development Opportunities 





One free OHS adoption/ year 





Perks & Discounts 



 

Essential Responsibilities 

PERSONAL LEADERSHIP 



Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances. 





Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization and customer service values, while treating all people with respect and dignity.  





Demonstrates an awareness of your individual personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning. 



 

LEARNING 



Contributes to regular dialogue and accountability with the leadership team and across the organization to review progress and course correct if necessary. 





Utilizes data and insights to identify, understand and articulate the key inputs and metrics that tell the story of the organization/team strategy and its progress. 





Builds appropriate feedback��loops to measure if we are meeting key milestones and if the impact planned is being felt across the organization. 



 

INFLUENCE & REPRESENTATION 



Communicate effectively to executive and other stakeholder groups to ensure they are informed and able to actively engage. 





Liaise with and maintain productive relationships with all stakeholders, including other departments, and donors; build mutually rewarding professional relationships inside OHS at all levels. 





Leverage our best practices externally and grow OHS’ reputation as a leader in the animal welfare space. 



 

PRIMARY RESPONSIBILITIES 



Act as a vital member of the Shelter Operations team by interacting with the public, showing animals to potential adopters, providing education about a variety of animals and processing adoption paperwork  





Navigate complex conversations with diverse clientele in person and over the phone, providing education on different animal behaviors as well as discussing medical needs and diagnoses  





Handle animals with a variety of behaviors and facilitate introductions of client dogs to shelter dogs.  





Manage a high traffic reception desk answering in person questions, providing resources as needed and using various software platforms to set up client meet and greets  





Use a POS to ring up purchases for clients in the retail store, while providing information about products and food nutrition  





Educate clients and collaborate with them to create long-term in-home management plans and demonstrate positive training methods   





Collaborate and communicate