Sr. Program Manager H3S Alliances and Partnerhips

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

Purpose of the Job

International SOS is the world's leading health and security services company. Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by over 9,000 organisations. This includes the majority of the Fortune Global 500, as well as mid-size enterprises, governments, educational institutions, and NGOs. Nearly 12,000 multi-cultural security, medical, logistics and digital experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, 24/7, 365 days. Between them, International SOS employees speak nearly 100 languages and dialects in our Assistance Centres, Clinics, and offices. We help companies prepare their workforce for travel to unfamiliar and remote locations, and provide training and guidance on travel risk management to help keep workers healthy and safe, wherever they may be.

 

The core function of the Sr. Program Manager, Alliances and Partnerships, is to build strategic relationships with external partners to extend the value proposition International SOS has to offer to its clients. This role directly impacts the generation of revenue through partner led capability or technology, referrals, and integrated experience.  The team manages a portfolio of partners that keeps International SOS as leader in the field. #Americas

Essential Job Duties and Responsibilities:

Business development

• Assess and create new partnerships to bring direct revenue to Intl. SOS through capability, referrals, integration from partners.
• Lead and support the negotiation of partnership agreement.
• Contribute to partner selection process.
• Work with product team to integrate new technology and capability to Intl.SOS.
• Develop marketing statement and press release with regional or group marketing.
• Train and promote partners within global Intl. SOS sales teams, product team, and relevant stakeholders.
• Train and promote Intl.SOS with partners’ sales, product, and relevant stakeholders. 
• Create and manage Cross Border and referral schemes with partners and internal stakeholders to ensure incentives
• Contribute to regional sales kick offs and strategy planning session.
• Assist individual customer opportunity that involve a partner when occurs, such as migration, cross border, de-conflict and establish alignment on distribution or service boundary issues. 
• Oversee sales, financial, and operational aspect of the relationship to ensure growth.

 

External stakeholder management

• Day to day relationship keeper or support with partner to keep external stakeholders engaged and confident in working with Intl. SOS.
• Assess potential partners and needs, conduct initial interviews and analysis, and create engagement plan
• Connect partner with relevant internal stakeholders, and provide close support to ensure success.  
• Achieve alignment and consensus with partner on strategic roadmap, product boundary, client engagement, etc.  
• Working with partner and internal parties to obtain alignment and consensus on Steering Committee meeting or key stakeholder meeting to ensure success. 
• Manage all monthly and quarterly declarations governed by partnership agreement, and serve as point of contact for partner.  This may include specific declaration from Insurance Partnership team.  

Essential Responsibilities, Cont.

Internal stakeholder management

• Communicate and manage relevant internal stakeholders (Sales management, Product teams, Sales team, Marketing, Legal, Finance, Commercial Desk, etc.) and obtain alignment around partner engagement.
• Connect internal stakeholder with partner, and provide close support to ensure success. 
• Conflict resolution point of contact around partner issues.  

 

Execute on new partnerships