Customer Success Manager

Description

The Customer Success Manager performs varied duties from pre-sale through project work phases in the company’s sale of engineered fall protection systems. The ideal individual must thrive in executing multiple functions and be comfortable in an architectural products environment. They must be both a driven individual contributor and high contributing team player.

This role is key in supporting the overall sales processes – lead management, sales discovery, coordination with project managing team members and customer engagements, and always demonstrating high customer service. The position maintains CRM, sales and quoting systems, and manages assigned customers and opportunities. The Sales Operations Manager is office based but the individual will represent the company at events and also participate in customer sales visits.

Key Responsibilities

Inside Sales and Support

• Receive and assess customer inquiries, perform pre-sale discovery activities, disseminate information to others, and participate in quoting activities and preparation of sales proposals.
• Develop sales materials, either specific for an opportunity or broadly in the form of marketing collateral in various media forms.
• Maintain data and interfaces of the CRM, sales and quoting systems along with reporting.
• Manage certain house accounts for ongoing sales of products and services, along with other assigned customer opportunities toward a contributing sales objective.
• Perform research and prospecting of potential industries and customers.
• Contribute to the development of sales and marketing strategies and execute corresponding plans.
• Participate in industry conferences and trade shows approximately twice a year.
• Support the broader team in the attainment of sales goals.

Project Coordination

• Review customer purchase contracts for adherence of requirements .
• Assist in project management functions including coordinating vendor deliverables, organizing work schedules, and compliance with customer site requirements and documentation while providing a high level of customer service throughout the project.
• Maintain prospects, customers, product, and price master data in CRM and quoting systems.
• Maintain project files for complete documentation and accounting compliance requirements.
• Update company information and required records in customer purchasing and third-party vendor management systems
• Perform backup duties/functions supporting other staff as needed.

What Can We Offer You?

We are proud of our culture where both our business and employees thrive and grow. Our culture includes:

• Ownership and resource support by Kee Safety, the leading global company in the fall protection safety industry
• A strong, collaborative work environment where each individual has an impact
• Training and personal professional growth
• Development programs created to empower our team
• Superior consultative service
• Competitive salary and bonus program
• Medical, Dental, Vision, 401k plan with company match, Basic Life, PTO, etc.

Sesco Safety is an equal opportunity employer

Requirements

• Bachelor's degree with 2+ years sales and customer service experience preferred or in lieu of education, 3+ years of technical or architectural product sales experience.
• Prior solution-based sales and customer support experience evidenced by meeting sales objectives and providing high levels of service.
• Preferred experience in the sales of architectural products and knowledge of fall protection safety products
• Possess an understanding of inside sales functions and all commercial transactions components.
• Ability to quickly learn and develop an expertise in products, system layouts, and corresponding engineering of applications.
• Strong organization skills proving ability to multi-task, prioritize and manage functions effectively, and be timely in responses.
• Sound and effective communication skills, particularly via phone, in writing and presentations; negotiation and problem resolution skills
• Proficiency with MS Suite (Word, Excel, PowerPoint) CRM, order, and accounting systems
• Understanding and/or experience in B2B marketing, along with creation and execution of programs.
• Ability to quickly grasp industry safety codes and apply in customer dealings and product applications.
• Passionate for providing superior consultative service; being reliable, responsible, detail oriented, and timely with all external and internal customers
• A self-starter with the ability to work independently
• A team player who unselfishly collaborates with peers, partners, and leaders on a continuous