Administrative Assistant- Family Connects

Description

JOB SUMMARY:

The Administrative Assistant works within the Family Connects Program, providing administrative support to a team of nurses by maintaining visit scheduling and conducting post-visit connection phone calls with clients to monitor customer satisfaction and track referral outcomes. The Administrative Assistant also provides support for agency outreach programs.

PRIMARY RESPONSIBILITIES

1. Provides administrative support for nursing programs. May provide support to agency outreach programs based on availability and program need.
2. Completes accurate and timely program scheduling activities.
3. Evaluates program satisfaction and client connection to resources through post-visit connection calls (PVC’s). Provides additional resource support to families during PVC calls as needed.
4. Assists with supplemental data reports outside of the Family Connects database as needed.
5. Serves as a back-up for Agency Family Resource Center navigation.
6. Maintains program supplies and clinical records.
7. Attends agency staff and department meetings, supervision and other required meetings. Participates in quality improvement activities.
8. Consistently follows The Parent Child Center’s policies and procedures and program protocols.
9. Demonstrates the agency’s values of compassion, respect, learning, adaptability and achievement.
10. Works well with culturally diverse communities and families and is culturally sensitive to families and their needs.
11. Other duties as assigned by the Vice President of Nursing.

Requirements

REQUIRED QUALIFICATIONS

1. High School Diploma or GED.
2. Excellent computer skills.
3. Excellent oral communication and written skills.
4. Excellent ability to establish rapport with professionals and clients.
5. Ability to lift 25 lbs.