Laboratory Technician-Portland & Scarborough, ME

True North Hearing Centers, part of AudioNova

Location: Portland & Scarborough, ME

2401 Congress St. Suite 3 Portland, ME 04102

248 US Route 1 Scarborough, ME 04074

 

Hourly Rate & Schedule: $20.00-23.00 an hour, based on experience

Monday-Friday 8:30am-5:00pm

 

Position Summary:

The Lab Tech performs functions associated with the service of hearing aids and accessories including cleanings and modifications, and basic office duties.

 

What We Offer:

• Medical, Dental, Vision Coverage
• 401K with a Company Match 
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
  • • No Nights or Weekends!
• Legal Shield and Identity Theft Protection 
• 1 Floating Holiday per year

 

Responsibilities & Duties:

• Greet patients with a positive and professional attitude
• Collect patient intake forms and maintain patient files/notes
• Receive inbound calls, schedule/confirm appointments for new and repeat patients
• First level support to patients, answer questions, check patients in/out, collect and process payments
• Processes returns/refunds, as well as returning aids for credit, under the direct supervision of a licensed Hearing Care Professional
• Process repairs, under the direct supervision of a licensed Hearing Care Professional
• General knowledge and ability to sell accessories such as batteries, etc.
• Support in processing patient orders, receive all orders and verify pick up, input information into all relevant systems
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• General office duties, including office cleanliness
• Timely and effectively manage inventory, order/monitor stock hearing aids, and submit supply orders as needed
• Clean & performance checks on Hearing Aids and accessories
• Provide Hearing Aid/accessory service assistance to walk-in patients
• Support the HCPs with Hearing Aid/accessory modifications.
• Visually inspect Hearing Aids/accessories and identify defects as required
• Perform general routine machine maintenance and daily workstation clean-up
• Meet established individual goals
• Assist with event planning and logistics of community outreach events to promote the AudioNova brand and generate demand.
• Operates in compliance with all local, state and Federal laws as well as Company policy and complia