ServiceNow Developer and DevOps Engineer

Empowering Connectivity, Ensuring Reliability. 

ServiceNow Developer and DevOps Engineer 

About the role 

Passionate about network infrastructure? Your next role will ensure the networks we manage will exceed the expectations of our clients. We’re on the lookout for an knowledgeable and customer service oriented ServiceNow Developer and DevOps Engineer. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.  

We are One Team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.  

We are looking for a dynamic ServiceNow Developer & DevOps Engineer to join our growing IT team. This dual role focuses on building and enhancing ServiceNow applications while also driving automation and optimization within our infrastructure using DevOps practices. The ideal candidate will have expertise in ServiceNow platform development, coupled with hands-on experience in infrastructure automation, CI/CD pipelines, and cloud management.  

What you’ll be doing: 

ServiceNow Development: 

• Design, develop, and implement customized ServiceNow applications, including ITSM, ITOM, FSM, CSM and custom workflows. 

• Create and maintain Business Rules, Client Scripts, UI Policies, Script Includes, and other platform components to automate processes. 

• Configure Service Catalog, Service Portals, and workflow automation for streamlined service delivery. 

• Integrate ServiceNow with third-party systems via REST/SOAP APIs and manage data imports using Import Sets and Transform Maps. 

• Develop and configure the CMDB (Configuration Management Database) to track assets, CIs (Configuration Items), and their relationships. 

• Build and enhance Performance Analytics dashboards for real-time reporting and metrics. 

• Manage update sets to migrate changes between instances and environments, ensuring smooth platform upgrades and deployments. 

• Collaborate with cross-functional teams to analyze business needs, define requirements, and deliver solutions within the ServiceNow platform. 

DevOps Engineering:

• Implement and manage CI/CD pipelines for automating application deployments and infrastructure changes. 

• Automate infrastructure provisioning and configuration using tools like Ansible, Terraform, or CloudFormation. 

• Develop and deploy scripts for network and infrastructure automation, monitoring, and optimization in both on-premise and cloud environments (AWS, Azure, GCP). 

• Set up and maintain containerization and orchestration platforms such as <