Patient Services Associate II, Orthopedics - Jefferson Northeast

Job Details

Job Description

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.• Obtains pre certifications and/or pre authorizations for procedures.• Greets and interacts with patients/visitors in a professional manner, on phone or in person• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards• Other duties as requested or assigned.HS Diploma or equivalent required. Customer service and/or patient facing healthcare experience preferred.

Work Shift

Rotating (United States of America)

Worker Sub Type

Regular

Primary Location Address

601 Walnut Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley ar