Senior Studio Experience Associate

 

YOUR DAILY IMPACT AT PELOTON

• Provide exceptional levels of customer service to members and guests 
• Respond to any email or in person queries with a professional and friendly demeanor 
• Effectively book, cancel and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account related issues 
• Liase with programming to assist with and communicate and class changes or cancellations, including refunds. 
• Perform check in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers and terms and conditions 
• Assist in post class meet & greets; taking, uploading and sending photos to guests and members 
• Become proficient in all systems across our reservation system, email provider, sms, g-suite, slack. 
• Perform any miscellaneous administrative tasks, including studio logs, trackers, etc. 
• Act as a main point of reference for members who need additional or general assistance throughout the studio- be an expert in the studio and production experience 
• Ensure the energy of the studio experience is optimal, supporting the wider production teams with audience placement and participation 
• Coordinate group bookings from our community and assist with corporate group arrangements 
• Act as a group host for any community, member and corporate group bookings, being ever-present and available to help with questions and direction. 
• Provide behind the scenes tours for VIPS, prospective clients and key stakeholders, whilst supporting the wider studio team with member tours on member days 
• Have the highest level of brand and product knowledge, along with full awareness of upcoming events, activations and promotions 
• Help build surprise and delight moments for members and guests before, during, and post member visits with the help of fellow studio departments- including but not limited to birthday celebrations, milestones and anniversaries. 
• Be flexible to support in any additional studio activations or duties outside of our member class offering, including but not limited to event support, group and corporate bookings. 
• Think creatively about ways to improve the Peloton experience for our members every day in-studio and solve problems, share ideas, and implement with leadership 
• Be an integral part of the overall live studio experience 
• Project management assignments and responsibilities 

YOU BRING TO PELOTON 

• 2+ years of work experience in the customer service/hospitality industry 
• Concierge, health, fitness experience is a plus 
• Must be reliable, professional, energetic, friendly, and computer literate 
• Must be friendly and outgoing 
• Ability to effectively communicate in person, via email, and via phone 
• Must have a friendly and professional phone and email etiquette
• Must have excellent communication skills 
• Able to prioritize and multi-task within a fast-paced environment 
• Must be willing to initiate tasks and perform duties without direction 
• Must have outstanding customer service and problem-solving skills 
• Must have a positive, can-do mentality 
• Ability to work in a fast-paced environment 
• Ability to work a flexible schedule that includes weekends, holidays, early morning (5AM) and late evening (10PM), adapting to meet the needs of the business
• Peloton Studios requires at minimum 3 days of availability for part time employees, including Friday, Saturday and Sunday

#LI-CG1

The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: - Medical, dental and vision insurance - Generous paid time off policy - Short-term and long-term disability - Access to mental health services - 401k, tuition reimbursement and student loan paydown plans - Employee Stock Purchase Plan - Fertility and adoption support and up to 18 weeks of paid parental leave  - Child care and family care discounts - Free access to Peloton Digital App and apparel and product discounts - Commuter benefits