Senior Product Manager, Provider Servicing & Payments

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

Collective Health's mission is to transform people's healthcare experience from confusing and complicated to empowering and trustworthy. Our goal is to provide the most configurable, reliable, and easy to use benefits administration experience for our customers. As part of this work, we are looking for a stellar Senior Product Manager to join our growing TPA product team. You will oversee our provider experience including our provider portal as well as develop and implement value based payment products to ensure an outstanding provider experience while improving overall healthcare value. 

As a Senior Product Manager, you'll work closely with our engineering, design, operations, data and commercial teams to continually enhance our products and optimize healthcare value for employers, as well as employees and their dependents. You'll work closely with a diverse and multi-disciplinary team to gather, structure, and prioritize product requirements from internal and external stakeholders to execute your roadmap across our deep technology stack and deliver industry-leading service at scale. 

What you'll do:

• Own and drive the product vision, strategy, and roadmap for provider servicing and payments. This includes identifying new opportunities to streamline payments, reduce administrative overhead for providers, and simplify the complexity of provider payment models.
• Empathetically collaborate with TPA operations and product teams. 
• Use insights and customer feedback to gather and execute product requirements for both process and digital solutions.
• Center the voice of the provider and other external stakeholders in your work by pulling from and continually seeking out feedback through interviews, user testing, and other research means to understand their deepest pain points.
• Serve as a bridge between business operations, engineering, and data teams to ensure that solutions are developed and delivered that significantly improve the accuracy, reliability, and speed of provider payments, and enable seamless provider self-service.
• Be the evangelist for your product area across all areas of the organization, advocating for simpler, more efficient payment models that benefit both providers and our members, and finding breakthrough opportunities for shared learning and partnership.
• Partner with design, engineering, data science, and analytics teams to ensure that features are delivered with high quality, scalability, and efficiency, and that our provider portal drives high adoption and self-service.
• Communicate progress and maintain accountability to stakeholders, functional owners, and internal team members, proactively managing expectations in a rapidly evolving product area.
• Establish and track key performance indicators (KPIs) for provider adoption of digital tools (e.g., portal usage, self-service rates for auth status, claims status), payment accuracy and timeliness, and the overall efficiency and simplicity of value-based payment models, even as baselines are being established.

To be successful in this role, you'll need:

• 8+ years of experience in healthcare technology product management, with a strong focus on provider-facing solutions and healthcare payments.
• Domain expertise in healthcare provider systems, integrations, revenue cycle management, provider contracts and value-based and other payment models, coupled with an understanding of their operational and financial impacts.
• Demonstrated experience in developing and launching complex systems in highly regulated healthcare environments.
• Exceptional problem-solving and communication skills, with the ability to lead difficult trade-off discussions and evangelize product vision across diverse audiences.
• Fervent passion to solve healthcare challenges, particularly in improving the provider experience and simplifying complex payment mechanisms, to improve the lives of others.
• Adaptability to thrive in highly complex and changing environments, comfortable with ambiguity and building new product capabilities from the ground up.
• Familiarity with agile software development methodologies (e.g., deep agile knowledge) and proficiency with tools like Jira. 
• Strong organizational skills with the ability to keep track of multiple projects simultaneously. 
• Familiarity with Oracle NetSuite is a plus.

Pay Transparency Statement 

This is a hybrid position based out of one of our offices: San Francisco, CA, Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office two days per week.#LI-hybrid 

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