Cyber Claims Technical Leader, Americas

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Financial Lines Specialty Claims – Cyber Claims Technical Leader, Americas to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

The Financial Lines Specialty Claims – Cyber Claims Technical Leader, Americas will report to the Global Head of Cyber Technical Claims, General Insurance (GI), and is responsible for technical oversight of all assigned complex, cyber-related large losses for North America / International, General Insurance. The role is responsible for executing on the GI Claims strategic vision and approach to and resolution of large cyber and data privacy claims, driving claims consistency by product, developing best practices, providing technical claims oversight across all products, partnering with underwriting on trends and working with actuarial to develop a robust and consistent approach to claims reserving.  In addition, have a customer focused approach to help drive a differentiated claims service which provides a positive outcomes and resolutions.  The role will partner closely with the Underwriting teams in helping to service and secure new business opportunities.  In addition, contribute to the broader strategic direction and transformation of the General Insurance claims organization.

• Providing oversight of technical claims across all cyber-related products, focusing on overall claims consistency, thought leadership, best practices, lessons learned and technical trainings across all regions and products in the Americas, General Insurance.
• Formulating claims best practices and overseeing compliance for Major Financial Lines claims based on current and evolving market and product trends.
• Partnering with Underwriters on business retention and attraction and develop a market leading Cyber Claims offering.
• Engaging in regular claims data and trend analysis to provide proactive and continuous feedback into the Underwriting and Product teams on loss drivers, policy wordings, emerging risks, trends, lessons learned and competitive intelligence.
• Serving as a key strategic claims’ partner for stakeholders across General Insurance relating to the Cyber and Specialty Financial Lines businesses.
• Supporting ongoing Major Financial Lines technical claims improvement projects through initiatives to foster an environment of continuous improvement.
• Developing and maintaining relationships with internal Cyber and Specialty Financial Lines Underwriting and Distribution teams and with key external business partners to provide excellent customer service and meet client’s needs.
• Driving a culture that promotes collaboration, diversity and inclusion.

What you will need to succeed

• At least 10 years claims handling and leadership experience with an emphasis on cyber and data privacy-related products and claims across multiple geographies.
• Legal, technical IT or related training and experience in Cyber/Technology strongly preferred.
• Strong commercial mindset, strong analytical and conflict resolution skills and business acumen.
• Self-directed with ability to manage, motivate and effectively influence others.
• Strategic Leadership skills in developing vision and purpose, driving for results and leading effective teams.

Ready to make a bigger impact? We look forward to reviewing your application.

For positions based in New York, NY, the base salary range is $190,000-$235,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan.  In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.

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