Technical Writer, Intern - Summer 2024

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

During the internship, you will work on one or more hands-on projects with the team. Our summer internship also equips you with social and professional networking events and developmental workshops, designed to provide you the resources and training to have an impactful summer.

Payment Products Development (PPD): This is the team behind VisaNet, the payments network that connects consumers and merchants with financial institutions. The team strives to maintain quality through high-availability and high volume to enable industry collaboration and innovation today and tomorrow.

As part of the Payment Products Development Communications (PPDC) team, you’ll work closely with other team members to help develop articles for the Global Technical Letter and Implementation Guide (GTLIG) and Global Service Activation Guide (GSAG). These articles document enhancements to a wide variety of Visa products and services as well as changes to existing core systems being made in the VisaNet Business Enhancements Release (BER).

Our team collaborates with systems architects, software engineers, project managers, business partners, and client support staff to ensure multi-system technical, implementation, and testing requirements are fully developed and documented for clients and Visa staff. We proactively support consistent on-time delivery of client documentation for every Visa Business Enhancements Release. Our team also produces standalone Technical Letters, Technical Specification Guides, Client Implementation Guides, Service Activation Guides, and Service Advisories for off-release systems implementations, as well as updates to internal guides for customer service staff.

Key responsibilities and projects include: 

• Building and managing strong relationships with business partners and technology teams to successfully deliver on time projects. 
• Learn and apply Visa’s writing standards for all internal and client-facing documentation.
• Collaborate with authors and editors on writing, reviewing, and producing high quality documentation.
• Research and support the use of technologies such as, but not limited to, Atlassian Jira and Confluence, and ChatGPT, to help our improve documentation processes.
• Support the team in analysis and automation initiatives, and more.

Qualifications

Basic Qualifications:

• Pursuing a Bachelor's degree in Technical Writing, Journalism, English, Rhetoric, or a related field, graduating December 2024 or later
• Strong communications skills, specifically, the absence of repeated grammatical or typographical errors, clear and concise written and spoken communications, and communications that demonstrate professional judgment.

Preferred Qualifications:

• Skilled in writing and editing documents.
• Strong skills in HTML and CSS 
• XML (specifically DITA) experience 
• Other coding skills are a plus
• Ability to take on challenges and address problems head-on
• Strong ability to collaborate
• Highly driven and resourceful
• Ability to work in a fast-paced and dynamic environment

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran statu