Team Leader - Business Support (Health Services)

Company Description

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today! 

Learn more about our unique benefit offerings here. 

Want to know more? You can learn about life at Wellmark here.

Job Description

Use your strengths at Wellmark!   

About the Opportunity: As a people leader, you will lead a multi-functional team of product-minded business professionals in support of Health Services systems and initiatives, ensuring business requirements and timelines are met. You will lead this work in a collaborative and highly matrixed environment, partnering with various areas of the Health Services department, product teams, Technology division, vendor stakeholders and more. You will serve as the Agile leader of a team that supports system automation, system configuration, and business validation. This collaborative approach ensures objectives, expected deliverables, and goals are achieved. You will lead and support product team members through their development and success, while removing barriers that may arise for the team. Lastly, you will cultivate ideas, facilitate, and implement process improvement initiatives across the business. 

About You: As a leader of others, you will directly impact the success, growth, and development of team members by setting clear expectations, defining accountabilities, providing regular coaching, facilitating change, and providing an overall positive work environment. Being a role model in behaviors that demonstrate Wellmark’s Leader Success Expectations is a must. You are a strong change leader who demonstrates both flexibility and resiliency. You are at your best when you can strategically think both up and downstream, use data to inform decisions, and creatively solve problems – plus, you love to inspire and coach others to do the same.  

In addition to outstanding leadership skills, you enjoy ensuring that complex processes and systems are continually optimized. You have an aptitude for understanding the cadence of system maintenance and configuration. You are a strong and proactive communicator, understanding the user experience to craft timely and relevant messages to stakeholders. You thrive in a dynamic, fast-paced environment where you can partner with multiple stakeholders to deliver optimal results.

Ideal candidates have experience working and leading in an Agile Product Team model. 

Qualifications

Required Qualifications:

• Bachelor’s degree or direct and applicable work experience
• 5+ years of operational work experience that reflects successful management of complex/integrated business systems, applications, or platforms and operational business processes, driving a team to deliver results, and an understanding of the Agile/Product delivery model.
• Broad understanding of health care system care management systems and operations.
• Problem-solving, optimization experience.
• Financial Services or Insurance industry experience, including knowledge of relevant regulations.
• Leadership skills typically gained through a combination of product/project or informal leadership that demonstrates knowledge of work processes, services, and leadership competencies. Ability to effectively coach and mentor others and lead with a team-centric approach to work through change.
• Strong analytical and critical thinking skills combined with a creative, continuous improvement-focused approach. Proactively recommends improvements to systems/processes.
• Outstanding workflow management.
• Ability to effectively manage through complexity and ambiguity.
• Strong written and verbal communication skills, including strong group/meeting facilitation skills. Ability to effectively communicate complex information with varied audiences such as internal and external leaders, team members, vendors, or customers.
• Effective consulting skills and the ability to influence others. Proven success building relationships and collaborating with functional and technical teams to drive results.
• Strong technical acumen with the