Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

West Palm Beach

                    

Facility

Florida West Palm Beach

                     

Department

Wpb Registration-Weston Hospital

                      

Job Code

000667

                     

Shift

Day/Evening/Night/Weekend

                       

Schedule

7:00am-6:00pm/8:30am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.     

 

Cleveland Clinic is proud to be the first hospital in the nation to make exceptional customer service a cornerstone of its mission, and Patient Service Specialists play a vital role in this commitment. As a Patient Service Specialist, you will provide comprehensive administrative and clerical support to the Clerical Team, ensuring seamless patient access across all departments. Responsibilities include managing incoming and outgoing calls with patients, supporting providers by scheduling testing, procedures, and imaging, and helping to create a smooth, positive experience for patients and their families.

 

A caregiver in this role works days/evening/night/weekend shifts from 8:00 a.m. – 4:30 p.m. with flexibility to begin at 7:30 a.m. or 8:30 a.m. and to end at 5:00 p.m. or 6:00 p.m.

This position requires rotation to Palm Beach Gardens and or Wellington if needed.

 

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.   

• Investigate, triage and resolve patient issues using the established HEART model.   

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.   

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.   

• Enter and maintain confidential patient information.   

• Recruit, enroll and educate patients on MyChart and Appointment Pass.   

 

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree   

• Working knowledge of PC window applications sufficient to input and retrieve data 

• Ability to perform basic math sufficient to process insurance co-pays

 

Preferred qualifications for the ideal future caregiver include:   

• Knowledge of medical terminology 

• Previous medical office experience

• Customer service experience in a medical setting

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

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