Private Bank Commercial Operations Loan Closer II

At Citizens, we work together to make a difference for companies that are building, supplying, and serving industries and consumers across the country.

As the Commercial Operations Loan Closer II, you will be a critical member of the Business Banking Operations team that is responsible for ensuring loans with complex loan structures or documentation requirements are closed and documented in accordance with the Citizens credit approval policy. You will be responsible for accurately booking loans into the loan accounting system, performing appropriate due diligence tasks, reviewing operational risk components, and ensuring conditions are met prior to closing or funding a loan with a particular focus on Commercial Real Estate (CRE), C&I financing, Small Business Administration (SBA) and other niche financing. You will function as a gate keeper for certain compliance and reporting requirements and will perform these functions under the supervision of a Team Leader and/or Manager. As part of the Business Banking Operations team, you will thrive in this role by possessing strong verbal and written communication skills to interact efficiently and effectively with internal business partners, legal counsel, and clients. 

Most importantly, you will feel valued for who you are and supported to achieve what is important to you, personally and professionally!

Primary responsibilities include

• Knowledge of Federal regulations, loan documentation terms and conditions including credit agreements, notes, guarantees, and collateral is required as you will act as a gate keeper for certain compliance and reporting requirements.
• Responsible for ensuring loans are closed and documented in accordance with the Citizens credit approval procedure.
• Accurately booking the loan to the loan accounting system.
• Successfully manage a loan pipeline of 25 transactions; communicating clearly and timely to partners and customers on status and conditions.
• Supports regular program activities such as SBA 1502 reporting, internal and external reviews and procedure review and maintenance
• Perform appropriate due diligence tasks, review operational risk components, and ensure conditions precedent are met prior to closing or funding a loan.
• Effectively work with sales partners, customers, legal counsel, and third parties to clear all pre-closing conditions including environmental reports, appraisals, flood determinations, lien positions and title work
• Possess strong verbal and written communication skills in order to interact efficiently and effectively with internal business partners, legal counsel and clients.
• Reconcile Loan Accounting Recon account for assigned loans.
• Manage and clear post-closing legal documentation exceptions in compliance with bank policy.
• Implement effective controls and proactively initiate action over key client indicators and managing loan closings within established Key Performance Indicators (KPI's).

• Provides exceptional customer service while adhering to Bank policies and controls and regulatory requirements to mitigate operational and reputational risk

Qualifications, Education, Certifications and/or Other Professional Credentials

Required Skills/Experience:

• 3+ years of relevant experience in a business/commercial lending environment with knowledge of CRE, C&I and/or SBA lending, practices and policies

• 3+ years customer service experience 

• 3+ years computer skills- ability to work with desktop applications and systems.

• Knowledge of commercial banking documentation
• Exceptional customer service and communication skills

• Solid understanding of commercial real estate transactions

• Self-starter with the capacity to work independently with minimal supervision

• Highly motivated and team-oriented
• Ability to manage and resolve moderately complex problems
• Excellent time management skills with the ability to effectively manage a pipeline of credits, independently prioritizing activities.
• Strong organizational skills with the ability to manage multiple p